**Legacy** Voicemail Full - Empty Trash
Posted by Tech Support, Last modified by Taylor Lobo on 21 August 2019 02:54 PM

By default, deleted voicemails are stored in the trash folder.

The size limit for voicemail folders combined is 48828 KB (for Inbox, Draft, Sent, and Trash).

When there is no available space to leave new voicemail, the trash will need to be emptied to free up space.

To Empty the trash folder, please do the following:

  1. Go to Service Features for the account
  2. From the left, go to Voice Calls, Incoming Calls
  3. Click on Manage UM Account
  4. Hover over the left white icon with your mouse (next to the home icon) and click on Trash
  5. Click on Toggle All (menu options) to select all voicemail in Trash (if there are multiple pages, first click show all)
  6. Click Delete (this will permanently delete voicemail)
  7. The system will ask "Are You sure", click OK



Please refer to our knowledge base article on disabling the Trash folder if you wish voicemail to be permanently deleted from the voicemail prompts when deleting voicemails.


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