Knowledgebase
19Important & Helpful Info 2Sales & Quoting Tools 8Add Customers & Services 9Customer Billing 12Phone Numbers 106Hosted PBX 15SIP Trunking 15Microsoft Teams Direct Routing 6IP Fax 2Audio Conferencing 15Platform Settings 7Platform Reports 10DLC - SMS Registration Requirements 25Router & Network Help 4VoIP Troubleshooting Tools 7Release Notes
Knowledgebase: Hosted PBX > Call Parking
How to Park and Retrieve Calls
Posted by Albert Diaz on 20 September 2018 12:21 PM
Call Parking enables you to "hold" a call in a "parking lot" (aka parking orbit) so that it can be retrieved by the same or another extension when they are available.

It is similar to the hold functionality offered by legacy key systems but still offers the advantages of a hosted PBX.


Some things to know.

  • A PBX can have multiple parking lots.
  • Parking lots can be shared by all users or dedicated to groups or individual users as needed.
  • Parking supports presence/BLF on the individual lots.
  • Parking can by done with transfer and retrieve codes but it is much easier to use with "Call Park" dss keys on the phone.


How to Park a Call with Static or One Button Park.

The best and easiest way to park a call is by using a "Call Park" dss / feature key on an IP phone. When using these keys the User simply taps the key and the call will be parked on the configured lot. After the call is parked on that key, it will then show red because it is occupied. All Users with that parking lot key on their phone will also see it turn red.

Alternatively, a User can blind transfer a call to a parking lot number. If the IP phone has a dss / feature key configured with "BLF" or "Call Park" and is monitoring that lot number it will turn red when occupied and green when empty.



How to Park a Call with Dynamic Parking.

During an active call the User must press ***. The system will then park the call in the first available lot and read the lot number to you. If you configured a BLF key on an IP phone that monitors that lot number it will turn red when occupied and green when empty.



How to Retrieve a Parked Call.

You can retrieve a parked call by pressing the dss / feature key that is configured for that lot number.

You can also just dial the lot number from any phone.



Example of how to configure a Call Park DSS Key on a Yealink Phone.



(0 vote(s))
Helpful
Not helpful
Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).