Knowledgebase:
**Legacy** 3NG Hosted Platform - How to configure Extension Dialing
Posted by , Last modified by Taylor Lobo on 21 August 2019 01:51 PM

Using this tab, you can define a list of extensions for phone lines within the IP Centrex environment. You can add new extensions or change existing ones without any actual phone configuration.

To add a new extension number, go to the Customer Record and click the Add button and enter the following information:

Extension Number: The number the end-user will dial on his phone (an extension number should contain only digits).
Extension Name: Logical name for this extension (e.g. name of the person using this line: "John").
Assigned Account: The number that calls will be forwarded to. Here you should specify the ID of one of the customer's accounts (this can be selected from the drop-down list).

*NOTE: Each account should have only one extension; thus it is possible to add an extension only if an unassigned account exists.

Once you complete the data entry Click on the floppy diskette under "Edit" to save the entry.

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