**Legacy** 3NG Hosted Platform - Enabling E911 for an Account
Posted by , Last modified by Taylor Lobo on 21 August 2019 02:46 PM
  1. Go to the SubCustomers screen (the one containing the list of customers).
  2. Next to the customer name, click on the Index Card icon (the one found in the Accounts column) to go to the account management for that customer.
  3. Click on an Account ID you want to enable e911 location services for.
  4. Go to the Accounts Subscriber tab and complete the following - Address, State, ZIP and City
    • Please do not add any punctuations (.)   Example: Ave. St. N. NW.
  5. Click Save on the top left corner.

   5.  Go to the Accounts Service Features tab and select Outgoing Calls in the Service Type

   6.  Set E911 to Yes


   7.  Click Save




  1. Confirm the E911 registration completed successfully.

After clicking Save the page will reload and the E911 field must be set to YES. If it doesn’t or you get an error message please confirm the address at and try again.


  1. E911 registrations are for the Account ID only.

911 calls must provide the 11 digit Account ID, of an Account with E911 enabled, as the Outbound Caller ID for E911 auto location to work properly. If an Alias DID requires its own E911 location registration it must be added as an individual account.


  1. Charges for Unprovisioned 911 Calls.

911 calls with a valid registered outbound caller ID are sent to the customers local PSAP (Public Safety Answering Point). 911 calls with an invalid or unregistered Account ID and or Outbound Caller ID are routed to the ECRC (Emergency Call Response Center).  Calls sent to the ECRC because of an un-registered Account ID or Caller ID will result in an $85 charge.

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