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**Legacy** 3NG Hosted Platform - How to Limit Silmultaneous Calls
Posted by , Last modified by Taylor Lobo on 21 August 2019 01:55 PM

How to Limit Simultaneous Calls

 

This guide will walk you through enabling and configuring simultaneous call limits.

 

  1. Navigate to the customer record you would like to set this up for.
  2. Once inside the customer record, click on the tab "Sites" on the upper menu bar.
  3. This will open a new page.  Once in there click on "default site".

Options:

Limit Simultaneous Calls Engage/Disengage real-time checks of the number of concurrent calls made by accounts that belong to this site.
Choose Customer's default option to use the values defined in the Main site.
Max Number of Simultaneous Calls Allow only a specific number of concurrent calls (regardless of their type, such as incoming or outgoing) for accounts at this site.
Max Number of Incoming Calls Allow only a specific number of concurrent incoming calls for accounts at this site.
Max Number of Outgoing Calls Allow only a specific number of concurrent outgoing calls for accounts at this site.
Max Number of Forwarded Calls Allow only a specific number of concurrent forwarded calls for accounts at this site.

 

Pleaes open a ticket if you have anymore questions regarding this setting.

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