Knowledgebase : Legacy PortaOne Articles
Attached Conferencing Handbook [https://support.ringlogix.com/images/3NG-Handbook-Conferencing.pdf]
If a customer has a dedicated E-Fax line here is a simple way of creating the account. 1. Go to the customers VoIP account and click on the Aliases tab. 2. Hit add on the top left and add the Fax DID as an Alias. 3. Now go to Service Features > Inco...
* In the HOME page of the Reseller admin portal, choose SUBCUSTOMERS. * On the SUBCUSTOMER MANAGEMENT page, click ADD. * Fill in the ADD CUSTOMER form. Not all tabs are required. See the …customer tabs explained [https://support.ringlogix.com/index...
CREATING AN ACCOUNT Go to the subcustomers page (The screen containing all your Customers). Next to the customer you would like to add an account to click on the Icon located in the accounts column. Click on ADD. Complete the top form and Account ...
Main form (top) * CUSTOMER NAME - short name for the customer object; this will be used on the web interface. * CURRENCY - the currency in which this customer will be billed. * OPENING BALANCE - a starting balance for the customer; the default is ...
* Go to the SUBCUSTOMERS screen (the one containing the list of customers). * Next to the customer name, click on the Index Card icon (the one found in the ACCOUNTS column) to go to the account management for that customer. * Click on an ACCOUNT ID ...
3NG HOSTED PLATFORM - HOW TO CONFIGURE A HUNTGROUP *updated 12-16-13 Please follow these steps in order to configure a new huntgroup. * Log into the customer record you will be working with. * Click on the "Huntgroups" tab. * Click on Add. * ...
HOW TO CONFIGURE AN IVR *This guide will walk you through enabling and configuring a basic IVR First click on the account that you wish to be the IVR. Click on SERVICE FEATURES then INCOMING calls. * IVR/Auto Attendant is a Unified Messaging featur...
Using this tab, you can define a list of extensions for phone lines within the IP Centrex environment. You can add new extensions or change existing ones without any actual phone configuration. To add a new extension number, go to the Customer Record an...
HOW TO CONFIGURE VOICAMAIL ON AN ACCOUNT   Please follow these steps in order to enable and configure voicemail on a customer account. Navigate into the account that you will be enabling voicemail on. Click on the "Service Features" tab and then c...
How to Limit Simultaneous Calls This guide will walk you through enabling and configuring simultaneous call limits. * Navigate to the customer record you would like to set this up for. * Once inside the customer record, click on the tab "Sites" on...
Please follow this guide in order to create a new Hosted PBX using the 3NG Hosted Platform. *CLICK ON EACH STEP TO GET THE FULL GUIDE. * Create a Subcustomer [https://support.ringlogix.com/index.php?/Knowledgebase/Article/View/44/0/3ng-hosted-platfo...
Please click here for download [https://support.ringlogix.com/images/3NG-Handbook-SIP-Trunking.pdf]
OVERVIEW: There are 2 core reasons for limiting a Customers concurrent call limit; a. For product/billing purposes so that the customer receives the call capacity they have purchased. For example: 5 max calls when a service like "SIP Trunking with 5 Ca...
How to change a hunt group from simultaneous to listed
To enable call processing for an account, please follow these steps. 1. Click on Subcustomers from your home screen. 2. Click on the accounts icon on the subcustomer you would like to configure. 3. Click Show Accounts and click on the account you wo...
Version: Java 7 Update 51 ------------------------- JAVA BLOCKS SELF-SIGNED APPLICATION After Java update 51 to version 7, users are now able to add exceptions to Java security settings. When using the UM section of the web interface users will experie...
3NG's Private Label VoIP platform offers its Partners a Sales Agent module that allows the Partner to assign the agent to a Customer record for tracking and reporting purposes. The Partner is then able to run reports on revenue generated by the Sales Ag...
OVERVIEW: In an enhancement to the already popular Credit Limit feature which is part of 3NG's Fraud Protection Suite, Partners can temporarily increase a Customer calling Credit Limit to allow a burst of Long Distance or Toll Free usage without permanen...
By default, deleted voicemails are stored in the trash folder. The SIZE LIMIT for voicemail folders combined is 48828 KB (for Inbox, Draft, Sent, and Trash). When there is no available space to leave new voicemail, the trash will need to be emptied to...
The following will explain how to set up voicemail-to-e-mail and the available options. * Go to Service Features --> Voice Calls/Incoming Calls --> Manage UM Account. * A new window or tab will open with the Current Folder: INBOX window. From this ...