Activate a Direct Routing Service in RingLogix
This article shows you how to activate and setup the teams directing routing service for a customer.
Activate and Setup a Teams Direct Routing Service
1. Search and select the Customer you want to activate the service for.
2. Click the Teams service icon on the left side menu
3. Click the Activate button.
4. Input the following fields:
a. Trunk Name: A basic description like "main office"
b. Max Calls: This is how many call paths the customer has access to.
c. Plan: This is the minute plan that is shared by al the users like "Unlimited Calling"
c. Price: Click this button to add the Subscriptions you want to apply.
5. When finished click Save Changes
6. Make sure you have followed the Getting Ready Instructions before continuing. This is a requirement or the setup will not work.
7. Once ready click the Setup button. This will open a Microsoft login window. Per the getting ready instructions, login with a Global Admin User in the tenants Microsoft account. If you do not have access to a global admin the customer can complete this step from their portal.
Other Helpful Articles for Direct Routing
1. Introduction to Microsoft Teams Direct Routing for Resellers
2. Supported Licenses for Microsoft Direct Routing
3. Assign a Phone Number to a User in Teams
4. How to Delete Previous Direct Routing Settings
5. Troubleshoot Direct Routing Setup and Sync
Activate and Setup a Teams Direct Routing Service
1. Search and select the Customer you want to activate the service for.
2. Click the Teams service icon on the left side menu
3. Click the Activate button.
4. Input the following fields:
a. Trunk Name: A basic description like "main office"
b. Max Calls: This is how many call paths the customer has access to.
c. Plan: This is the minute plan that is shared by al the users like "Unlimited Calling"
c. Price: Click this button to add the Subscriptions you want to apply.
5. When finished click Save Changes
6. Make sure you have followed the Getting Ready Instructions before continuing. This is a requirement or the setup will not work.
7. Once ready click the Setup button. This will open a Microsoft login window. Per the getting ready instructions, login with a Global Admin User in the tenants Microsoft account. If you do not have access to a global admin the customer can complete this step from their portal.
Other Helpful Articles for Direct Routing
1. Introduction to Microsoft Teams Direct Routing for Resellers
2. Supported Licenses for Microsoft Direct Routing
3. Assign a Phone Number to a User in Teams
4. How to Delete Previous Direct Routing Settings
5. Troubleshoot Direct Routing Setup and Sync
Related Articles
How to Delete Previous Direct Routing Settings
This guide will show you how to remove all existing Teams Direct Routing settings that may have been implemented by a previous provider. These steps are not always required but highly recommended to avoid any conflicting configurations. These steps ...Troubleshoot Direct Routing Setup and Sync
Look here for information on what and where to check when experiencing issues with Direct Routing. Viewing Setup and Sync Logs 1. Every time a Global Admin logs in to perform a Setup or a Sync, several API and PowerShell tasks are performed. 2. These ...Supported Licenses for Microsoft Direct Routing
This article explains Microsoft’s license requirements for activating direct routing on a tenant. Getting Your Licenses Ready To activate Direct Routing on any Microsoft User they will need to have a compatible main license and an add-on phone system ...Introduction to Microsoft Teams Direct Routing for Resellers
What is Direct Routing for Teams Direct Routing for Microsoft Teams is a bring your own carrier solution that turns Teams into a powerful phone system with built in collaboration. It's an alternative to expensive Microsoft Calling Plans that allows a ...Add New Microsoft Teams Direct Routing Trunk
Something cool is coming...