Related Articles
Add / Edit Call Parking Lots
The RingLogix PBX Platform offers 3 methods of Call Parking. 1. Dynamic: the User dials the star code " *** " during an active call and it is automatically parked in the first available parking lot. The system will then announce the lot number the ...
How To Set Up SMS for Call Queues
This allows queues to accept SMS messages where call center agents will handle the text conversation. The hunt method for agent assignment is round robin. Users must be of a Call Center Agent profile to be in the queue. Setting up SMS for a Call ...
Add an Agent to a Call Queue
After you have created a call queue you can then add Agents to it. However, when adding an Agent you will have to select a specific device that belongs to that Agent. This concept allows an agent to have a main desk phone that is part of a queue and ...
Manage Queues by User
This article explains how clients are now able to view agents in a queue as users, instead of by their devices. In the past, only devices could be added to queues, which can lead to cluttering up the UI with multiples of the same user. If a user is ...
Add / Edit an Auto Attendant
Auto Attendants are a great way to answer inbound calls with a professional greeting. They present callers with pre-configured routing options and alleviate the need to a full time receptionist. Some things to know. Auto Attendants have an extension ...