COMING SOON: Receiving SMS from a Queue

COMING SOON: Receiving SMS from a Queue

Call Center Agent Usage

  1. When an incoming message has been sent into the queue, call center agents assigned to the queue will receive a Queue Session Invite.

           

  1. Upon accepting, the call center agent will have ownership of the active queue message session for the duration of the conversation. In order to complete the session, the call center agent can press End or the originator can type the termination message for that call queue.

            

 

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