The RingLogix porting system is an automated self-service LNP management tool that allows Partners to submit port request directly to our underlying carriers. By following our simple 3 step wizard you can transfer your customers numbers quickly and efficiently while reducing provider side paperwork and ticket follow ups.
Our managed LNP solution is a concierge service that increases port success rates and greatly decreases common issues with rejections due to informational mismatches. Should a common rejection for address or name mismatch occur our system will automatically attempt to retrieve the correct information via a CSR request and automatically update the order for you.
This article will walk you through the 3 steps for submitting a port request. Look for more information below on the typical life cycle of a port request
Submitting a Number Port.
- Login to the RingLogix App.
- Search and Select an existing Customer.
- Click the Phone Number link on the grey menu.
- Click the New Local LNP button.
- Step 1 Customer Info (Fig-1)
- Current Carrier: Current provider that bills the service.
- Customer Name: As printed on the invoice.
- Authorized Contact: As printed on the invoice
- Service Address: Usually as printed on the invoice.
- Click Next.
- Step 2 Number Details (Fig-2a and Fig-2b)
- Port Type: Select All or Some numbers. Click the (?) icon for more info.
- Requested Due Date: Date you would like the numbers to port. This date is not guaranteed. Numbers will ultimately port on the date the losing carrier decides to release them.
- Billing Telephone Number: Main number on the Account
- Account Number: As printed on the invoice.
- PIN: Only required for some mobile ports or accounts with security pins.
- Numbers to Transfer: All the number to port on this order.
- Click Next.
- Step 3 Review and Submit (Fig-3)
- Check and Agree to the Terms and Conditions.
- Click Submit.
Fig-1

Fig-2a

Fig-2b

Fig-3
