Speech Recognition allows for mid-call speech detection. When callers reach an Auto Attendant or Company Directory they can speak, rather than selecting digits from the dial pad. Based on the spoken request, calls are routed, eliminating the need for the caller to press digits to route calls.

When callers reach a company directory, instead of entering the first 3 letters of the person’s first or last name they are trying to reach, now callers can simply say the person’s name, and the Name Detection will route the call to the person they are trying to reach. The system will then locate all the users with the name given by the caller.

Using Speech Recognition

Anyone that has access to configure Auto Attendants such as Office Managers and Resellers will see the Dial Pad Menu options has a new tab.

Speech Keywords in the Options window.

1. On the Speech Keywords tab, you will see the digits configured in the Dial Pad Menu and the destination they are routed to.

 
2. Click on a digit and a field will appear. Enter the words you would like to use to match this option. For example, if you wanted the number 1 to route to an accounting department you could use the words accounting, billing, payments, or invoices; so when callers say those keywords it will route the caller to the destination configured.

3. You will enter each individual keyword(s) followed by the Add button or by hitting enter on your keyboard. The keywords will be displayed as chips in the top left; as shown below.