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How to send Faxes directly from e-mails using Pangea (Email2Fax)
This guide only applies to customers using RingOS and the PBX Dashboard.
The Fax platform allows faxes to be sent directly from e-mails (as attachment), to validate if an e-mail address has been authorized to send faxes it searches for that e-mail in RingOS (see screenshot below)
Now, there are some additional conditions that should be met before faxes can be sent correctly via e-mail.
One fax account is assigned to one PBX user, the fax platform cannot properly handle two PBX users both with active fax accounts and sharing the same e-mail address, when that situation happens all sent faxes will be all assigned to one of the accounts and the other will have nothing, to prevent this issue make sure e-mail addresses are not repeated for users with active fax accounts
If you already have active fax accounts sharing the same e-mail address, follow the next steps to fix it:
2.1- assigned different e-mail addresses to all users with active fax accounts
2.2- Once the e-mail address is unique among all users with fax account, delete each fax account and create them again, this step is required for the fax platform to pull the new e-mail address and re-create the fax account without e-mail conflicts.
Deleting and re-provisioning fax accounts can be done multiple times, faxes sent and received (Fax History) will not be deleted.
In case you want to change the e-mail address of any fax account, do it first in RingOS, save the changes and then delete and re-provision the fax account in the PBX dashboard, it will force the fax platform to pull the new e-mail address which as previously explained, must be unique.
Once the fax accounts have been properly provisioned, they will be able to send and receive Email2Fax.
If a DID, email address, or ATA was previously used with a Pangea Fax account, make sure the old account is fully deactivated and deleted from the platform. We've seen recurring issues where accounts were deactivated but not removed, which prevents new fax accounts from provisioning or functioning correctly.
How to send faxes using your Fax Account’s e-mail address.
To Send faxes from your registered fax account e-mail address do the following:
In the “From” textbox your fax account’s email address must be selected. And it must contain and match with your RingOS email address account.
In the “To” textbox you will enter the destination fax number using the following syntax:
<destination_fax_number>@ipfax.net
For example : 5554443333@ipfax.net
The destination fax number can have 10 or 11 digits (with the “1” in front), both are acceptable.
The e-mail’s subject is not included in the fax but the e-mail body (if included) will be transmitted as the Fax Cover Sheet.
How to receive faxes in your Fax Account’s e-mail address.
After properly configuring your fax account’s e-mail address you can configure the reception via e-mail using the following configurations:
With this configuration faxes will be received by e-mail only
This configuration will enable dual fax reception (ATA and e-mail)