Auto Attendants
Speech Recognition
Speech Recognition allows for mid-call speech detection. When callers reach an Auto Attendant or Company Directory they can speak, rather than selecting digits from the dial pad. Based on the spoken request, calls are routed, eliminating the need for ...
Auto Attendant Features
Auto Attendant Options: User: This option allows for calls to be directed towards a User. Call Queue: This option allows for calls to be directed towards a Hunt Group/Call Queue. Directory: This option allows the call to dial the First 3-Letters of a ...
Change Greeting on an Auto Attendant
There are 3 ways to update the greeting on an Auto Attendant. Upload via the portal. From an Extension using the portal call back. From any Extension using a star code. How to upload a greeting via the Portal This requires admin or office manager ...
Add / Edit an Auto Attendant
Auto Attendants are a great way to answer inbound calls with a professional greeting. They present callers with pre-configured routing options and alleviate the need to a full time receptionist. Some things to know. Auto Attendants have an extension ...