Important & Helpful Info
How Inbound Calling Works
How Inbound Calling Works The following is a detailed, technical article that explains the inbound calling process. This is an invaluable aid to a technician in troubleshooting inbound calling issues and working with RingLogix Customer Support. 1. ...
SIP and TLS
TLS (Transport Layer Security) and SIP TLS is a common security protocol used for private, and secure communications over the Internet. When enabled, TLS encrypts the signaling of VoIP calls. Why Use TLS? TLS is often used for security purposes and ...
Voice Network Redundancy
RingLogix operates what we refer to as an Active/Active Geo-Redundant Network. The concept is simple… spread infrastructure across multiple geographically dispersed locations and keep it all in sync. The execution however, is what’s borderline magic ...
HIPPA BAA Request
Complete this form. We'll send an email with the agreement. RingLogix HIPPA BAA Request Form
FCC Compliance/Abuse
Please be aware that any call originated on the RingLogix network is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions ...
Ensure that Messages are Delivered to Email
To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record. SPF (Sender Policy Framework) DNS records are used by many email providers to identify which ...
3. Training - Services in Detail
Advanced Service Training You're now ready to begin exploring the details of the services your platform can offer. The links below will take you to the individual KB categories for each respective service. Each category will contain service specific ...
2. Training - Portal Walkthroughs
Welcome to the Portal Training walk through guide. This article will walk through the steps to create customers and activate services. Your assigned training representative will reference this article during your on-boarding process and use it as a ...
1. Training - Getting Started Initial Settings
Welcome! This article is a starting guide for all new partners. It will walk you through configuring your initial platform settings and get you started with your training. Your assigned training representative will reference this article during your ...
Status Page
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Web Access
RingLogix App Traditionally known as an OSS/BSS (operation and billing support system), the RingLogix App is your unified portal for all customer, billing and service management operations. Each Partner receives a master login and can create ...
Voice Network Details
RingLogix operates an Active/Active Geo Redundant Infrastructure to best meet the needs of our Partners and your Customers. Below are the addresses and related IPs for different segments of the network. We recommend that you always use auto ...
Understanding How NAT and Firewalls Affect UCaaS Services
What is NAT? NAT (Network Address Translation) is a technology most commonly used by firewalls and routers to allow multiple devices on a LAN with 'private' IP addresses to share a single public IP address. Should I configure specific SIP or NAT ...