Call Center Home Page

Call Center Home Page

Call Center Home Page

The Call Center Home Page is the best place to view statistics related to the call queues that a supervisor manages. It is the first screen when logged in under Call Center Supervisor scope.

 

Some things to know

  • The Stats Grid will display custom statistics for your call center which are color coded from red to green depending on the threshold.
  • Call queues can be configured and modified only by users with a scope of Office Manager/Call Center Supervisor or higher.
  • Only once a call queue is set up can agents be added.
  • Call queues can contain both on-net and off-net agents.
  • Call queues need to have a numerical “name.”
  • Only online agents can be part of an active queue.
  • If a device is not registered, then the agent will be offline.
  • Icon colors represent agent status:
    • grey=offline, green=online, red=online but currently taking a call.
  • Agents that are a part of multiple queues can prioritize one queue over another.
  • Agents can indicate the reasons for their availability/unavailability:
    • Logged In, Lunch, Break, Meeting, Web and Other

    • Related Articles

    • How to enable Call Recording

      Call Recording is an add-on feature to any Hosted PBX or Hosted Call Center solution. Please refer to your MSA for more information on pricing and packaging. However, call recording is currently being offered as a service. There are 2 methods for ...

    • Using Call Center Reporting

      Using Call Center Reporting Stats Grid Green = value accepted. Yellow = value is within the range of your lower threshold. Red = value meets or exceeds your upper threshold. White = no thresholds are configured for the statistic. Editing Stats Grid ...

    • Call Center Report Emails

      How to configure call center report Emails Log into the Ringlogix portal as a scope of Call Center Supervisor and navigate to Call Center screen. Select the Reports sub-menu Email Reports There are four types: Call Queue, Agent, Dialed Number and a ...

    • Call Center Webphone

      The RingLogix White Label VoIP and UCaaS platform has several Call Center capabilities designed for both Supervisor and Agent Users. Some of these capabilities are now available directly from the SNAP.GO Webphone. The solution offers call center ...

    • Call Center Features

      Hosted Call Center customers have access to all hosted PBX features and a specific set of Supervisor and Agent centric reporting and routing tools. Queue Routing Standard IVR with unlimited levels and options for multiple entry points Multi-language ...