Park Breakout to Voicemail

Park Breakout to Voicemail


Just like a queue breakout, where a caller waiting in a queue can hit a key to exit and leave a voicemail vs continuing to hold, park breakout offers callers waiting on park the same experience.

While not a typical feature there are certain call flows where this is desired. 

With a little magic, and the correct settings, the RingLogix Netsapiens PBX system offers a way to enable this option.



Instructions to enable Park Breakout

1. Create your parking lot following the standard directions.

2. Search for your Parking Lot system user on the Users tab. You will need to show "system users" to see and manage it.




3. Select the Parking Lot user and go to the Voicemail tab.

4. Check the Enable Voicemail option and enter an email address. An email address is required whether or not you will forward these messages.




5. Click Save.



Using and Managing Park Breakout

1. By default callers will hear the following breakout IVR every 60 seconds "Press 2 to leave a voicemail, press pound to return to the queue or you can hang up at anytime".

2. The frequency of the breakout IVR is controlled by the Park Users "ring for" value on the answering rules tab.





Known Limitations

1. While the breakout IVR menu is being played, if anyone tries to retrieve the parked call it wont work. The retriever will hear the following message "there is no call in the queue, thank you." However, presence on parking lots will show the correct status and if you try again, once the breakout IVR is complete, calls can be retrieved as expected. The reason is that the system avoids retrieving the call while the caller is deciding if they want to break out or not. This avoids other errors or misunderstandings should the caller try to break out at the same time a user tries to retrieve the call.



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