| Key | Issue Type | Release Notes Data |
| N/A | Build Issue | Corrected an issue with 4.0.2 build within Google Console preventing SSO with O365. The O365 Config reference file was inadvertently missing and the app was re-built and published. No code or version change, did not require re-approval from Google. This restored O365 SSO functionality. |
| Key | Issue Type | Release Notes Data |
| SMA-2285 | Bug | Corrected a bug causing crashes when removing participants from group chat. |
| SMA-2286 | Bug | In SMS, sent messages are now easily readable in dark mode. |
| SMA-2292 | Bug | Corrected an issue where, after swiping out of the mobile application, inbound calls failed. |
| SMA-2295 | Bug | Now users won't be able to see answering rules if the UI config, MOBILE_ANDROID_SHOW_ANSWERRULES, is set to “no”. |
| SMA-2300 | Bug | Now read/unread message indication is clearly visible to user. |
| SMA-2305 | Improvement | Put back sending logs through email. Logs will also be uploaded to insight when the email is sent. |
| SMA-2311 | Bug | The mobile app now registers and deregisters correctly without overwhelming the server. |
| SMA-2315 | Bug | SMA now supports the popup kebab menu allowing users to either call or message queue agents. |
| SMA-2322 | Bug | Corrected a bug where, in certain cases, the application was unable to register. |
| SMA-2340 | Bug | Corrected an issue where major application issues would occur after updating the application through the play store. |
| Issue Type | Issue Key | Release Notes Data |
| Bug | SMA-2267 | Fixed several crash cases found using Crashlytics. |
| Issue Type | Issue Key | Release Notes Data |
| Improvement | SMA-1332 | Added support for dark mode in SNAPmobile Android for all screens and dialogs. |
| Improvement | SMA-1655 | Now, numbers are only formatted in the dial pad if the number length is 7 digits or more. This avoids misformatting long extensions. |
| New Feature | SMA-1630 | Added Hold & Accept and End & Accept functionality. |
| Improvement | SMA-1719 | SMA now has reactive presence (or BLF UI) on every screen containing presence indication. |
| Bug | SMA-1740 | Added the option to send SMS messages to numbers that are not contacts. |
| Improvement | SMA-1781 | MOBILE_ANDROID_ENABLED now correctly allows control of a specific user's ability to access and use the mobile Android app. If set to “no” for a user or set of users, the system will not allow those users to log in. Previously this Config only worked as expected for Domains and Resellers. |
| Bug | SMA-1847 | SMA now sends DTMF codes even when in a conference. |
| Improvement | SMA-1880 | Added logic to handle PORTAL_USERS_VMAIL_HIDE_FORWARD (default “no). Set to “yes” to hide the forward option for voicemails. |
| Bug | SMA-1934 | Fixed the error banner reading “Answering will end your ongoing call” that appears when calling from native dialer. Previously, this banner would appear long after a call was made, disrupting calls. |
| Bug | SMA-1968 | Now stun keep alive won't be sent. |
| New Feature | SMA-2002 | Added ability to Android mobile app that allows for App logs to be sent via the API to NetSapiens iNSight Professional. They're locally available on client servers under /usr/local/NetSapiens/netsapiens-api/mobilelogs/ and they are no longer emailed. Hosted Customers, please open a ticket and include the user/domain/time of day for the requested logs. This requires v44.1+ on the platform side and 4.0.0+ on Android side to utilize this new functionality. |
| Bug | SMA-2008 | Corrected an issue that caused call failure when a call over SMA was interrupted by a call via the native mobile. |
| Improvement | SMA-2123 | SMA now routes '988' calls to the native dialer for devices that have an active SIM card |
| Bug | SMA-2124 | SMA now stays deregistered even when battery optimizations are disabled. |
| Bug | SMA-2143 | Added UI config, MOBILE_NO_RTP_TIMEOUT (default “1200”). This controls when the application ends a call when no RTP is being received (when the call is on hold). |
| Bug | SMA-2169 | Fixed theming so buttons at beginning of login process are now the primary rather than secondary color. |
| Bug | SMA-2170 | Added the correct permissions and application can now send and receive audio properly in the background and foreground for devices running Android 14+. |
| Task | SMA-2174 | Enabled adaptive icon support to be able to dynamically insert icons aligned with a user’s specified theme. |
| Improvement | SMA-2195 | Added Prominent disclosure in the app for Google's data safety guideline. |
| Bug | SMA-2206 | Corrected an issue with the application when running on Google Pixel 6 with Android 14. Previously, the app would crash if left in the background for an extended period. |
SMA 3.5.3 (11/06/2023)
|
Issue Type |
Issue Key |
Release Notes Data |
|
Bug |
SMA-1708 |
Pasting numbers into the dialer text field now works properly in SMA. |
|
Bug |
SMA-2032 |
Improved inbound calling stability with lots of fixes in various areas. Notifications should now be more reliable and faster than previous versions. |
|
Bug |
SMA-2039 |
Fixed functionality to switch phones while on a call with a user that has an underscore in its username. |
|
Bug |
SMA-2065 |
Improved logic for situations where the mobile app would intermittently continue to ring indefinitely after the call has ended or been answered elsewhere. |
|
Bug |
SMA-2100 |
SMA now properly cleans up telephony resources when an orig restricted call ends. |
SMA 3.5.2 (7/06/2023)
|
Issue Type |
Issue Key |
Release Note Data |
|
Bug |
SMA-1898 |
SMA now properly handles the image/video permission for Android 13, allowing transmission of images/videos in chat. |
|
New Feature |
SMA-1911 |
Allowed granular queue login/logout call center agents and supervisors. |
|
New Feature |
SMA-1912 |
Calls originating from a queue now display a headset icon with the queue name in the call history page and each call’s call history details page. |
|
New Feature |
SMA-1913 |
Helper text is now shown for each of the statistics reported in the ‘My Stats’ section of the call center tab, explaining what each stat means. |
|
New Feature |
SMA-1914 |
Mobile UI Config "MOBILE_SHOW_CALL_CENTER_AGENT" now shows the call center tab for more than the 2 original user scopes. |
|
Bug |
SMA-1927 |
SMA now properly handles the updated notification permissions for Android 13. |
|
Bug |
SMA-1948 |
SMA now obeys the system call audio volume when connecting calls with one exception: if the volume is below 25% of the max volume, the application adopts 25% of the max volume. |
|
Bug |
SMA-1951 |
SMA now receives a push from the API prompting it to fetch new tokens, thereby avoiding the need for MFA every day.
|
|
Bug |
SMA-1977 |
Fixed issues for tabs showing even if the UI config is set to not show it. |
|
Bug |
SMA-1986 |
Resolved an issue causing the Call Center tab to incorrectly disappear for a few user scopes. |
|
Improvement |
SMA-1990 |
As an improvement in order to keep parity with portal settings, we will now default the value for the mobile call recording UI config (MOBILE_ANDROID_RECORD_ALLOW for SMA) to the value set in the portal (PORTAL_USERS___ALLOW_RECORDING). |
SMA 3.5.0 (4/11/2023)
|
Issue Type |
Issue Key |
Release Note Data |
|
Improvement |
SMA-1891 |
SMA now supports call center UI for users with the appropriate scope, such as Call Center Supervisors and Call Center Agents
Enable Android Call Center with the following Config: MOBILE_ANDROID_CALL_CENTER_ENABLED (yes) default is (no) |
|
Improvement |
SMA-1892 |
Functionality for a user agent to change his/her status in a queue and to see more detailed information about their assigned queues |
|
Improvement |
SMA-1893 |
Show daily user agent call queue statistics within the Call Center tab |
|
Improvement |
SMA-1894 |
SMA now presents UI during an active call that indicates if the call is originating from a queue or not |
|
Improvement |
SMA-1895 |
The incoming call screen for SMA now indicates if the incoming call is from a queue or not, and adjusts the reject / ignore button accordingly. It also will update the existing incoming call notification to reflect the call queue status. |
|
Improvement |
SMA-1925 |
MOBILE_ANDROID_SHOW_ANSWERRULES (yes) Allow the ability to hide the answer rules option in the SNAPmobile Android menu
MOBILE_ANDROID_SHOW_VOICEMAIL (yes) Allow the ability to hide the voicemail option in the SNAPmobile Android menu. Voicemail must also be enabled for the menu option to display.
MOBILE_ANDROID_SHOW_GREETINGS (yes) Allow the ability to hide the greetings option in the SNAPmobile Android menu
MOBILE_ANDROID_SHOW_CALLHISTORY (yes) Allow the ability to hide the call history option in the SNAPmobile Android menu
MOBILE_ANDROID_SHOW_CONTACTS (yes) Allow the ability to hide the contacts option in the SNAPmobile Android menu. If set to no, Contacts will also not be shown above the phone’s dialpad when placing calls. If set to no, don’t send an nsnode subscription for presence. |