Phone Numbers
E911 Location Services
Enhanced 911 or e911 is a service that allows the registration of a physical location to a VoIP or Wireless Phone Number. 911 calls with a caller ID of a registered number are then routed to the caller’s Local Public Safety Answering Point or PSAP, ...
How to Use the CSR Template
As your partition is a wholesale account, we are unable to provide a Customer Service Record (CSR) for you or your customers. However, we have created the attached template that you may use for your customers should you wish to provide them with a ...
Calls Tagged as SPAM or Incorrect Caller ID
┊ Outbound Calls Tagged as "SPAM" ┊ In an effort to protect end users against unwanted calls, carriers and consumer application providers have been increasingly blocking or labeling calls that they feel fit typical robocalling campaign ...
Number Port Out Processes and Inquiries
Port Out Processes On Mondays, a DID Port Out Report will be sent to the authorized contact of your partition with a list of DID(s) that may have ported away from your account the week before. This ticket is not only to inform you of the port out, ...
Introduction to Local Number Portability
This article is to give a brief overview of LNP concepts and some commonly asked questions about porting and the porting process. Below is a brief table of contents of the information in this article. If you have any further questions or concerns ...
Enhanced Caller ID - Inbound Caller ID with Name
What is Caller ID Name? When an inbound call reaches a providers network it only contains the callers caller ID number. It is the responsibility of the phone number provider to "lookup" the caller ID name registered to the number by performing what ...
CNAM Storage - Outbound Caller ID Name
What is CNAM Storage? CNAM Storage is the registration of a customers name and number in a national carrier database. It helps their caller ID name appear on outbound calls. How Does Outbound CNAM Work? Outbound caller ID names are not delivered on ...
Phone Number Features
RingLogix provided phone numbers have access to the following features: e911 Location Services: Registration of a caller ID to a physical address for emergency service location. Enhanced CID: Delivery of caller ID with name for inbound calls. CNAM ...
LNP Order Flow and Statuses
Overview After an LNP order has been submitted, the receiving carrier will begin processing your request. During this time your order will transition through a series of ‘Statuses’ which indicate the progress of the order. Status updates are ...
Porting Phone Numbers
The RingLogix porting system is an automated self-service LNP management tool that allows Partners to submit port request directly to our underlying carriers. By following our simple 3 step wizard you can transfer your customers numbers quickly and ...
Route Phone Numbers to a Service
All phone numbers can be assigned to any service on the RingLogix white label platform. For more complex requirements, advanced routing methods allow you to route a number sequentially or simultaneously to one or more onnet and offent destinations ...
E911 Location Services
Enhanced 911 or e911 is a service that allows the registration of a physical location to a VoIP or Wireless Phone Number. 911 calls with a caller ID of a registered number are then routed to the caller’s Local Public Safety Answering Point or PSAP, ...
Buy New Phone Number
New phone numbers are available from all 50 states and over 12600 rate centers. Use our Buy Number wizard to search our carrier’s live inventory and then select and assign numbers to an active service. All new numbers are instantly active. Search, ...