VoIP Troubleshooting Tools
How Inbound Calling Works
How Inbound Calling Works The following is a detailed, technical article that explains the inbound calling process. This is an invaluable aid to a technician in troubleshooting inbound calling issues and working with RingLogix Customer Support. 1. ...
SIP and TLS
TLS (Transport Layer Security) and SIP TLS is a common security protocol used for private, and secure communications over the Internet. When enabled, TLS encrypts the signaling of VoIP calls. Why Use TLS? TLS is often used for security purposes and ...
Voice Network Redundancy
RingLogix operates what we refer to as an Active/Active Geo-Redundant Network. The concept is simple… spread infrastructure across multiple geographically dispersed locations and keep it all in sync. The execution however, is what’s borderline magic ...
RingLogix PartnerCare™ Support Policy
Our PartnerCare™ support program is designed to give our partners the resources they need to grow and scale their white label VoIP offering. It includes ticket, phone, email, and chat based technical support, along with automated monitoring and ...
How to Disable SIP ALG by Router Model
Overview Listed below are the common methods for disabling SIP ALG for common devices used. If your device is not listed we recommend you contact the manufacturer or consult the manual to see if your device supports disabling SIP ALG and the ...
Internet Speed Test
Link: RingLogix Internet Speed Test. When setting up QoS on any router, it is equally important to setup traffic shapping. If not, all outgoing packets, whether prioritized or not, may congest your WAN uplink and create self induced packet loss. We ...
Voice Network Details
RingLogix operates an Active/Active Geo Redundant Infrastructure to best meet the needs of our Partners and your Customers. Below are the addresses and related IPs for different segments of the network. We recommend that you always use auto ...
SIP ALG Detector
A SIP ALG can and usually does exist on Routers, Modems or in rare cases a managed switch. You must disable this feature for any VoIP service to operate as expected. Client Based Testing This link will download a small .exe agent that can test for ...
Understanding How NAT and Firewalls Affect UCaaS Services
What is NAT? NAT (Network Address Translation) is a technology most commonly used by firewalls and routers to allow multiple devices on a LAN with 'private' IP addresses to share a single public IP address. Should I configure specific SIP or NAT ...