COMING SOON: SMS Queueing

COMING SOON: SMS Queueing

**The  SMS Queueig feature will be Coming Soon** 

Setting up SMS for a Call Queue 

  1. First step would be to make sure SMS in call queues is enabled. It is enabled by default, but it can be turned off toggling Enable SMS.
  2. Once enabled you can manage a call queue's SMS settings by entering the call queue edit modal or adding a completely new call queue. Insert any desired keywords or automated messages that you would like the incoming SMS originator to receive or initiation or termination of the message session.

           

  1. Next, you need to edit an SMS capable number to be treated as a Call Queue number, and assign it to your chosen call queue.

             

  1. You can now add agents to the call queue and set their Max SMS Session count in the edit agents queue modal.

           

 

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