Add a Remote Agent to a Call Queue
After you have created a call queue you can then add Agents to it.
Adding a Remote Agent to a Call Queue
This requires Admin, Office Manager or Supervisor access to the PBX portal.
1. Log in to the PBX Dashboard and go to the Call Queues page.
2. On the right side of the page click the Edit Agents icon for the Queue you want to manage.
3. Click the Add Agent button.
4. In the Agent Phone field type the Remotes Agents full 11digit phone number and select it once completed.
5. Click Save Agent.
6. Repeat to add more agents, then click Done when finished.

Advanced Add Agent Options.
- Most agents will be added as Online (recommended). However, you may add an agent as Offline and they can login later using the Agent portal.
- Request Confirmation will prompt for the agent for confirmation that they want to answer the call.
Remote Agent Disclaimer
- Please note that if you are using Remote Agents, the Queue Ring Timeout itself "MUST" be adjusted to a max of 25 seconds to avoid the Agents personal Voicemail from answering.
- Also, Remote Agents cannot/should not reject inbound calls as that will trigger their Personal Voicemail to accept the call.
- Lastly, if you are using the Remote Agent option as part of the service provided. You must take the PBX's 'Max External Calls' into consideration.
You must account for the Inbound calls to the PBX and also the Outbound calls to the Agents. The total should be the expected Inbound traffic and the exact number of Remote Agents.


Related Articles
Add an Agent to a Call Queue
After you have created a call queue you can then add Agents to it. However, when adding an Agent you will have to select a specific device that belongs to that Agent. This concept allows an agent to have a main desk phone that is part of a queue and ...
Add / Edit Call Queues
Call Queues are a great way to manage high traffic inbound call flows. When a caller reaches a queue, usually from an Auto Attendant or direct Phone Number route, the caller is placed in a virtual hold while the system tries to find an available User ...
Call Recordings Remote Storage
There are use cases where a customer may need to store their Hosted PBX call recordings for longer than the service currently offers. For example financial firms that would like like to retain recordings for several plus years. To help with this ...
Manage MoH Files for a Call Queue
Call Queues inherit the MoH files uploaded to the the PBX at the system level. However, it's possible to upload MoH files that are dedicated to each queue. This allows you to have custom messages for Sales and Support queues as needed. To Manage MoH ...
Add / Edit Call Parking Lots
The RingLogix PBX Platform offers 3 methods of Call Parking. 1. Dynamic: the User dials the star code " *** " during an active call and it is automatically parked in the first available parking lot. The system will then announce the lot number the ...