Text to Speech Greetings (TTS)

Text to Speech Greetings (TTS)



RingLogix includes a built-in Text to Speech (TTS) feature with our white label Hosted PBX solution.

This provides Resellers, Admins and Users an alternative to pre-recording and uploading messages. Instead you can type in your greetings and have the recording played back by the voice of your choosing.

This results in consistent professional recordings throughout the phone system and enables quick changes at any time by just updating the greeting text.



Text to Speech (TTS) is supported for the following greetings.

 

How to use Text to Speech

In general, all areas of the PBX portal that allow for greeting management will now show the new Text to Speech option in additional to the original Upload and Record options.

When selecting Text to Speech a Message text box will appear. This is where you will type your message.

Next you select your preferred Voice, and the Play icon allows you to preview the message before saving.

 

 



TTS for Auto Attendants

(Reseller or Office Manager access required)

1. Available when editing the Into and Menu greetings.
 





TTS for Voicemails

(Accessible by all Users and Admins)

Admins
1. Available when on the Voicemail tab when managing a User.
 




Users
1. Available when on the Settings tab of the Messages page.






TTS for Music on Hold Intro

(Accessible by all Users and Admins)

1. Available on the Settings button of the Music on Hold tab.





TTS for Queue Messages to Agents

(Accessible by Users, Admins and Call Center Supervisors)

1. Available on the Basic tab when adding or editing a Queue.






 

    • Related Articles

    • Speech Recognition

      Speech Recognition allows for mid-call speech detection. When callers reach an Auto Attendant or Company Directory they can speak, rather than selecting digits from the dial pad. Based on the spoken request, calls are routed, eliminating the need for ...

    • Call Transcription and Sentiment Analysis

      Call Transcription In addition to call recording, our platform also supports the transcription of calls. This tool will automatically parse call recordings by user, transcribe them, and then separate the text by speaker for a visual representation of ...

    • 9. Troubleshooting

      UC+ relies entirely on the internet connection of the mobile device. The most common reported issue is bad audio quality (choppy audio) and dropped calls, if it happens please make sure that the quality of the internet connection is good. If the ...

    • PBX Feature List

      Below is a list of the more common features provided by the RingLogix PBX Platform for Resellers. However, our platform has many more advanced features and way to accommodate custom request which are not listed below. Should you need a function not ...

    • Call Trace Improvements

      The Call Trace feature has been updated and provides traces that are far more interactive, and easy to use, and at the same time offer greater insight into call flows. New Interactive Format A new .svg format has been added, which will now normalize ...