Users & Extensions
Hot Desking (aka Hoteling)
Hot Desking (aka Hoteling) is a feature that allows multiple phone users to share a single device. This practice is common in offices where employees have a floating workspace or employees on different shifts share the same workspace. General Concept ...
How to Use Group Chat
Group chat is a feature that allows you to create conversations with multiple user contacts. Using Group Chat (Manager Portal) Starting a new conversation 1. To access group chat, log into the Portal with any user scope 2. Click on the message icon ...
Text to Speech Greetings (TTS)
RingLogix includes a built-in Text to Speech (TTS) feature with our white label Hosted PBX solution. This provides Resellers, Admins and Users an alternative to pre-recording and uploading messages. Instead you can type in your greetings and have the ...
A-Z Cheat Sheets : Creating a New Hosted PBX Customer
Add New Customer Log into the RingLogix App. On the Get Started welcome window click New Customer. You can also click the New + link on the left grey menu of the Customers section. Complete the form by entering the customers contact and billing ...
PBX User Sites
The portal will now allow customization of a Site for each user and queue. Also allowing filtering and reporting on sites as well as previously supported departments. Site name can include spaces, but no special characters. How to Add Sites Login to ...
Hosted PBX User Voicemail Box Features
Hosted PBX User Voicemail Box Features This article is to touch base basics of how voicemail works and on the many features our Hosted PBX voicemail box system has to offer in customizing users experience. Please note that all VM boxes will require ...
Add New Users to a PBX (Advance View)
Add New Users to a PBX (Advance View) After creating your customers PBX, you can now Add Extension Users. Select the Users tab. Click Add User. Click Show the Advance View. Complete the User Details: How Many Users?: Amount of billable User Extension ...
Add New Users to a PBX
Add Users to a PBX After creating your customers PBX you can now Add Extension Users. Select the Users tab. Click Add User. Complete the form details: How Many Users?: Amount of billable User Extension you want to add. Default Scope: Default User ...
Answering Rules
By default, every Users inbound calls will try to ring their main device for 25 seconds and if the call is not answered it will then go to their voicemail. Answering Rules allow the User to have pre-configured profiles that control their inbound ...
PBX User Scopes - Access Types
The RingLogix White Label Hosted PBX Platform offers multiple User types which grant different levels of access to the management portal. In some cases they may control what features or settings a User will have access to. These access levels are ...
PBX Feature List
Below is a list of the more common features provided by the RingLogix PBX Platform for Resellers. However, our platform has many more advanced features and way to accommodate custom request which are not listed below. Should you need a function not ...
Add a Phone or Device to a PBX User
The RIngLogix Hosted PBX platform supports auto provisioning of most popular phone models. In addition, our platform supports multiple devices per User with the same extension number. This allows a User to have their main desk phone and additional ...
Extension Numbering Ranges (Recommended)
Having a consistent numbering scheme for the extensions created within a customer PBX allows for easier turn-up and easier reference points when troubleshooting For 3 digit Numbering Number Range Feature/Function 100-199 Extensions 200-299 Extensions ...
PBX Feature Codes - Star Codes
Overview Listed below are the default feature codes available to all Users. Most codes begin with a star key followed by 2-3 digits. Codes may be added or modified by the RingLogix Support Team upon request*. Please note that certain extension ...
Add New Hosted PBX & Users
Create a PBX Add or Search for an existing customer. To search for a customer type any customer info in the search field of the Get Started window or after clicking Search on the left grey menu of the Customers section. Click the Hosted PBX Tab on ...