Category

Question

Answer

2FA

Will RingOS 2.0 support 2FA?

Yes. RingOS 2.1, scheduled for approximately 5-6 weeks after the 2.0 release, will include SSO with Gmail and Microsoft. This will indirectly enable 2FA.

Billing

Are there any improvements to the billing system and its management?

Yes. The upgrade of the billing engine that powers RingOS 2.0 includes some new features that are not exposed yet, but will be in future releases. It also includes new API calls that allow for more control at the Partner level without opening a ticket. Please stay tuned for additional functionality that will be available soon.

Billing

Will anything change regarding my billing or current billing configurations?

No. There are no changes to the billing arrangement between RingOS and it Partners or between Partners and their customers.

Fax

Are there any improvements to the faxing solution?

Our marketplace approach will allow us to partner with best in-class providers for specialized services like fax. With that, the upcoming RingOS marketplace will enable us to provide integrations with vendors like Documo and others so that partners can chose the fax solution that best meets their needs, while benefiting form the operational and billing support functions RingOS offers.

GUI

Is the new dashboard faster?

Yes. The logic used to retrieve and parses data from third party systems like the billing engine and the Netsapiens PBX has been improved. Further, will continue to improve that process with each future release.

GUI

Will specific dashboards be able to be controlled and assigned to only specific internal users?

Soon. Once more dashboards are introduced there will be a view setting on the Staff edit page to control what dashboards are visible to them.

GUI

Will my cusotomers see any changes?

You customers will see the improved GUI and branding with the same layout they are used to.

Marketplace / API

Will 2.0 have the ability to use API's to connect to external ticketing systems in the future? (i.e. Connectwise, Atera, Kaseya, ITglue.)

Yes. We are currently scoping an integration with Connectwise as the first PSA/Ticketing system we integrate with. More integrations will come based on partner feedback.

Marketplace / API

Will you have an integration with QuickBooks?

Yes. We are currently scoping an integration with QuickBooks as the first accounting software we officially integrate with. More integrations will come based on partner feedback.

Marketplace / API

Any plans to support any third party eSIM providers, such as Tango networks so I can extend the PBX to cell phones and IOT devices?

Yes. We have received some requests for the Tango Networks solution. This is a Netsapiens PBX level integration. Interop and pricing considerations will begin next quarter.

Marketplace/ API

Are there any cost associated with the Marketplace or API?

Use of the API will be free. Several Marketplace apps will be free value adds while some may have costs associated to, amongst other things, third party services. Each app will display that information as it becomes available.

Microsoft Teams

Is Microsoft Teams Operator Connect coming to RingOS?

We currently support our fully automated Direct Routing solution for Teams. If we see sufficient demand for Operator Connect via feature request we will gladly consider it.

Mobile Friendliness

Is the new dashboard mobile-friendly?

Yes. While this sort of app is best used on a desktop, the new dashboard maintains a responsive layout that greatly improves mobile friendliness.

PBX

Are there any changes to the PBX with this upgrade.

No. This upgrades involves RingOS 2.0 and the billing engine that powers it. The Netsapiens PBX is not affected at this time.

PBX

Are there any updates to the Netsapiens PBX Admin and PBX User docs?

Our support team is currently reviewing those docs and updating them with new screen shots and new features that have been introduced recently.

PBX

Is Netsapiens being upgraded to V44 now?

No, V44 is not available yet. Further, RingLogix likes to be cutting edge not bleeding edge. Meaning once a new Netsapiens release is available we typically wait for the next micro release (i.e. V44.1) before introducing it into our ecosystem. This ensures that any major bugs introduced by that release does not affect our partners or their customers.

PBX

Will the PBX look and feel change with this upgrade?

No, the Netsapiens PBX is not affected by this upgrade. Our custom Netsapiens look and feel will continue to apply.

PBX Mobile App

Is the SnapMobile app improved?

Yes. The SnapMobile App has been greatly improved over the least several months. Further, we are in discussions and testing with other mobile app providers like Acrobits to provide are partners with more mobile solutions that meet their needs.

Random

No questions here... I just wanted to say you guys are doing an amazing job!!

THANK YOU VERY MUCH!!!!!!!

Random

Do I have to migrate any clients or do anything at all?

No, everything will be migrated for you.

Random

Why did RingLogix makes these changes (i.e make 2.0)

Evolution! 2.0 provides 3 major functions supportive of your success. First, is a refactoring of the original RingOS software into a macro service architecture that will allow us to bring you more features and integrations with quicker time frames and less QA regression testing. Second, is a new framework and design to the GUI that makes it more modern looking and offers tools for faster development and engaging experiences. Third, and definitely not least, is our new marketplace framework, that enables us to bring more 3rd party services and integrations designed to help you succeed and bring more services to RingOS beyond UCaaS. Who knows, RingOS may even get a new name too.....

Random

Should I expect any downtime during this upgrade?

That information will be detailed in the maintenance release.

Random

Who do I contact if I have questions or ned help?

Our support team is available as always during our standard business hours. You are also welcome to contact your Success Manager for any additional help you may need.

Reporting

Is there the ability to run PnL reports.

Not yet. This is a tricky subject when considering all the moving parts, hence no telco related billing system we are aware of provides it. However, we have begun a design and reviewed it with several partners that we believe will meet your needs. We believe this could be possible by the end of the year but do not have an ETA at this time.

Reporting

Does the billing system allow for exporting tax line items?

Yes. There are 2 reports available which include the compliance log files used by reporting vendors and a CSV file with the data parsed out.

Training

Will there be any training?

Yes. A training video is linked in the maintenance release email. However, you'll find that the general navigation and layout has not changed much and will be very familiar.