Knowledgebase
Add New Customer * Log into the RingLogix App [https://login.ringlogix.com/]. * On the GET STARTED welcome window click NEW CUSTOMER. * You can also click the NEW + link on the left grey menu of the Customers section. * Complete the form by en...
This topic explains how to use the new call park functionality in SNAPmobile web. Now you will be able to use call park in your SNAPmobile web browser based webphone. This functionality at your fingertips means less switching between web and manager por...
The Call Trace feature has been updated and provides traces that are far more interactive, and easy to use, and at the same time offer greater insight into call flows.   NEW INTERACTIVE FORMAT A new .svg format has been added, which will now normali...
CALL TRANSCRIPTION In addition to call recording, our platform also supports the transcription of calls. This tool will automatically parse call recordings by user, transcribe them, and then separate the text by speaker for a visual representation of th...
The Cradle to Grave feature is an extension of the existing Call Trace functionality that allows more users to troubleshoot issues by presenting high level info in plain English. The Call Trace is a comprehensive listing of all technician information ca...
To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record. SPF (Sender Policy Framework) DNS records are used by many email providers to identify which mail s...
This overview will explore the additional details are now available for the reports generated in the Call Center.   The statistics available in the Call Center reporting screen has been updated with much greater granularity. The information on the indivi...
WELCOME! This article provides RingLogix Partners with guidance on how to submit effective feature request and what to expect afterwards. The goal is to ensure your great ideas are organized and submitted in such a way that our developers and product ma...
This article explains how clients are now able to view agents in a queue as users, instead of by their devices. In the past, only devices could be added to queues, which can lead to cluttering up the UI with multiples of the same user. If a user is logg...
Date: 10/29/2021 Platform: RingOS VERSION: v1.64.2 IMPROVEMENTS:   SMS MODULE * RD-335 Fixed outbound SMS delivery when sending a message with a # symbol. ------------------------- Date: 10/28/2021 Platform: RingOS VERSION: v1.64.1 IMPROVEMENTS:...
All RingLogix Platform and Wholesale Services are intended for resale use. However, we understand that due to varying circumstances, a Reseller partner may have different needs when it comes to how they are treated for taxation purposes. Below are the ...
SIP SERVERS RingLogix operates 2 service specific IP Voice Switches to best meet the needs of our Partners and Customers. We recommend that you always use the Address and avoid using direct IPs whenever possible. SERVICE ADDRESS DNS A RECORD RES...
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