Knowledgebase
Add New Customer * Log into the RingLogix App [https://login.ringlogix.com/]. * On the GET STARTED welcome window click NEW CUSTOMER. * You can also click the NEW + link on the left grey menu of the Customers section. * Complete the form by en...
This topic explains how to use the new call park functionality in SNAPmobile web. Now you will be able to use call park in your SNAPmobile web browser based webphone. This functionality at your fingertips means less switching between web and manager por...
ONLY MODIFY THE FIELDS THAT ARE PROVIDED Source: sip:1[2-9][0-9][0-9][2-9][0-9][0-9][0-9][0-9][0-9][0-9]@* Destination: sip:1[2-9][0-9][0-9][2-9][0-9][0-9][0-9][0-9][0-9][0-9]@* Application: DHT: SNT: SUT:...
The Call Trace feature has been updated and provides traces that are far more interactive, and easy to use, and at the same time offer greater insight into call flows.   NEW INTERACTIVE FORMAT A new .svg format has been added, which will now normali...
CALL TRANSCRIPTION In addition to call recording, our platform also supports the transcription of calls. This tool will automatically parse call recordings by user, transcribe them, and then separate the text by speaker for a visual representation of th...
The Cradle to Grave feature is an extension of the existing Call Trace functionality that allows more users to troubleshoot issues by presenting high level info in plain English. The Call Trace is a comprehensive listing of all technician information ca...
Resellers will request port out pin codes through phone calls, opening chats, and even opening tickets.  Regardless of how they ask for the codes, we will NEVER PROVIDE PIN CODES VIA PHONE CALLS OR CHATS.  We only ever report PIN Codes via tickets.  All ...
To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record. SPF (Sender Policy Framework) DNS records are used by many email providers to identify which mail s...
This overview will explore the additional details are now available for the reports generated in the Call Center.   The statistics available in the Call Center reporting screen has been updated with much greater granularity. The information on the indivi...
This Translation will show you haw to Block Erick from calling in. Based on the request itself, you may need to block a Single or Multiple numbers. If it is a single Number, put the full 11-Digits If it is the whole 10,000 block, add * after the 1NPA...
This allows queues to accept SMS messages where call center agents will handle the text conversation. The hunt method for agent assignment is round robin. Users must be of a Call Center Agent profile to be in the queue.  SETTING UP SMS FOR A CALL QUE...
WELCOME! This article provides RingLogix Partners with guidance on how to submit effective feature request and what to expect afterwards. The goal is to ensure your great ideas are organized and submitted in such a way that our developers and product ma...
This article explains how clients are now able to view agents in a queue as users, instead of by their devices. In the past, only devices could be added to queues, which can lead to cluttering up the UI with multiples of the same user. If a user is logg...
Date: 07/09/2022 Platform: RingOS Version: v1.74.0 IMPROVEMENTS:   CONFERENCING MODULE * RD-418 Fixed audio files and custom greetings behavior   HOSTED PBX MODULE * RD-450 Fixed out of range issue when opening PBX Dashboard in Hosted PBX * ...
All RingLogix Platform and Wholesale Services are intended for resale use. However, we understand that due to varying circumstances, a Reseller partner may have different needs when it comes to how they are treated for taxation purposes. Below are the ...
**DRAFT IN PROGRESS - PLEASE COME BACK SOON FOR MORE INFO*** Our PARTNERCARE™ support program is designed to give our partners the resources they need to grow and scale their white label VoIP offering. It includes ticket, phone, email, and chat based tec...
SIP SERVERS RingLogix operates 2 service specific IP Voice Switches to best meet the needs of our Partners and Customers. We recommend that you always use the Address and avoid using direct IPs whenever possible. SERVICE ADDRESS DNS A RECORD RES...
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