Add New Customer
* Log into the RingLogix App [https://login.ringlogix.com/].
* On the GET STARTED welcome window click NEW CUSTOMER.
* You can also click the NEW + link on the left grey menu of the
Customers section.
* Complete the form by en...
This topic explains how to use the new call park functionality in
SNAPmobile web.
Now you will be able to use call park in your SNAPmobile web browser
based webphone. This functionality at your fingertips means less
switching between web and manager por...
The Call Trace feature has been updated and provides traces that are
far more interactive, and easy to use, and at the same time offer
greater insight into call flows.
NEW INTERACTIVE FORMAT
A new .svg format has been added, which will now normali...
CALL TRANSCRIPTION
In addition to call recording, our platform also supports the
transcription of calls. This tool will automatically parse call
recordings by user, transcribe them, and then separate the text by
speaker for a visual representation of th...
The Cradle to Grave feature is an extension of the existing Call Trace
functionality that allows more users to troubleshoot issues by
presenting high level info in plain English.
The Call Trace is a comprehensive listing of all technician
information ca...
Resellers will request port out pin codes through phone calls, opening
chats, and even opening tickets.
Regardless of how they ask for the codes, we will NEVER PROVIDE PIN
CODES VIA PHONE CALLS OR CHATS.
We only ever report PIN Codes via tickets.
All ...
To help ensure that email messages (like invoices and service notices)
reach your recipients inbox, we recommend adding RingLogix to your SPF
DNS record.
SPF (Sender Policy Framework) DNS records are used by many email
providers to identify which mail s...
This overview will explore the additional details are now available
for the reports generated in the Call Center.
The statistics available in the Call Center reporting screen has been
updated with much greater granularity. The information on the
indivi...
This allows queues to accept SMS messages where call center agents
will handle the text conversation.
The hunt method for agent assignment is round robin.
Users must be of a Call Center Agent profile to be in the queue.
SETTING UP SMS FOR A CALL QUE...
WELCOME!
This article provides RingLogix Partners with guidance on how to
submit effective feature request and what to expect afterwards.
The goal is to ensure your great ideas are organized and submitted in
such a way that our developers and product ma...
This article explains how clients are now able to view agents in a
queue as users, instead of by their devices.
In the past, only devices could be added to queues, which can lead to
cluttering up the UI with multiples of the same user. If a user is
logg...
Date: 03/24/2022
Platform: RingOS
VERSION: v1.70.1
IMPROVEMENTS:
BILLING MODULE
* RD-391 Fixed Other Charges and Credits csv report to display the
correct Type column.
* RD-406 Fixed error message when submitting maximum characters for
company ...
All RingLogix Platform and Wholesale Services are intended for resale
use.
However, we understand that due to varying circumstances, a Reseller
partner may have different needs when it comes to how they are treated
for taxation purposes.
Below are the ...
SIP SERVERS
RingLogix operates 2 service specific IP Voice Switches to best meet
the needs of our Partners and Customers.
We recommend that you always use the Address and avoid using direct
IPs whenever possible.
SERVICE
ADDRESS
DNS A RECORD RES...
