Enhanced 911 or e911 is a service that allows the registration of a
physical location to a VoIP or Wireless Phone Number.
911 calls with a caller ID of a registered number are then routed to
the caller’s Local Public Safety Answering Point or PSAP, with...
Please be aware that any call originated on the RingLogix network is
subject to inspection and investigation if the call is suspected of
being fraudulent, abusive, or illegal. Calls meeting any of these
criteria will be blocked. If these conditions are re...
Our PARTNERCARE™ support program is designed to give our partners
the resources they need to grow and scale their white label VoIP
offering. It includes ticket, phone, email, and chat based technical
support, along with automated monitoring and scheduled ...
WHAT IS SINGLE SIGN-ON?
Single sign-on (aka SSO) is a type of authentication method that
allows users to login to multiple applications or websites with one
set of credentials.
For example logging into your favorite SaaS app or website using your
Googl...
RingLogix operates what we refer to as an Active/Active Geo-Redundant
Network.
The concept is simple… spread infrastructure across multiple
geographically dispersed locations and keep it all in sync. The
execution however, is what’s borderline magic :).
...
WHAT IS NAT?
NAT (Network Address Translation) is a technology most commonly used
by firewalls and routers to allow multiple devices on a LAN with
'private' IP addresses to share a single public IP address.
SHOULD I CONFIGURE SPECIFIC SIP OR NAT TRAVERS...
WELCOME!
This article is a starting guide for all new partners. It will walk
you through configuring your initial platform settings and get you
started with your training. Your assigned training representative will
reference this article during your on-b...
Welcome to the Portal Training walk through guide.
This article will walk through the steps to create customers and
activate services. Your assigned training representative will
reference this article during your on-boarding process and use it as a
guide...
ADVANCED SERVICE TRAINING
You're now ready to begin exploring the details of the services your
platform can offer.
The links below will take you to the individual KB categories for each
respective service.
Each category will contain service specific a...
Add New Customer
* Log into the RingLogix App [https://login.ringlogix.com/].
* On the GET STARTED welcome window click NEW CUSTOMER.
* You can also click the NEW + link on the left grey menu of the
Customers section.
* Complete the form by en...
To help ensure that email messages (like invoices and service notices)
reach your recipients inbox, we recommend adding RingLogix to your SPF
DNS record.
SPF (Sender Policy Framework) DNS records are used by many email
providers to identify which mail s...
Complete this form. We'll send an email with the agreement.
RingLogix HIPPA BAA Request Form
[https://share.hsforms.com/1O0AT4yn_RzevfI8FmDgT9Q3ei2t]
HOW INBOUND CALLING WORKS
The following is a detailed, technical article that explains the
inbound calling process. This is an invaluable aid to a technician in
troubleshooting inbound calling issues and working with RingLogix
Customer Support.
1. When...
HOW OUTBOUND CALLING WORKS
This article explains how outbound calling works. It is a detailed
and technical article, but it is very valuable to anyone who needs to
understand the process and how to best troubleshoot outbound calling
issues with RingLog...
OVERVIEW
After an LNP order has been submitted, the receiving carrier will
begin processing your request. During this time your order will
transition through a series of ‘Statuses’ which indicate the
progress of the order.
Status updates are delivered...
All RingLogix Platform and Wholesale Services are intended for resale
use.
However, we understand that due to varying circumstances, a Reseller
partner may have different needs when it comes to how they are treated
for taxation purposes.
Below are the ...
TLS (TRANSPORT LAYER SECURITY) AND SIP
TLS is a common security protocol used for private, and secure
communications over the Internet. When enabled, TLS encrypts the
signaling of VoIP calls.
WHY USE TLS?
TLS is often used for security purposes and ...
Monitoring by Monitis. Please enable JavaScript to see the report!
[http://support.ringlogix.com//www.monitis.com]
RingLogix operates an Active/Active Geo Redundant Infrastructure
[https://support.ringlogix.com/index.php?/Knowledgebase/Article/View/675/0/voice-network-redundancy] to
best meet the needs of our Partners and your Customers.
Below are the addresses and ...
RINGLOGIX APP
Traditionally known as an OSS/BSS (operation and billing support
system), the RingLogix App is your unified portal for all customer,
billing and service management operations. Each Partner receives a
master login and can create additional ...
