Knowledgebase : Important & Helpful Info
Enhanced 911 or e911 is a service that allows the registration of a physical location to a VoIP or Wireless Phone Number. 911 calls with a caller ID of a registered number are then routed to the caller’s Local Public Safety Answering Point or PSAP, with...
WELCOME! This article is a starting guide for all new partners. It will walk you through configuring your initial platform settings and get you started with your training. Your assigned training representative will reference this article during your on-b...
Welcome to the Portal Training walk through guide. This article will walk through the steps to create customers and activate services. Your assigned training representative will reference this article during your on-boarding process and use it as a guide...
ADVANCED SERVICE TRAINING You're now ready to begin exploring the details of the services your platform can offer. The links below will take you to the individual KB categories for each respective service.  Each category will contain service specific a...
OVERVIEW After an LNP order has been submitted, the receiving carrier will begin processing your request. During this time your order will transition through a series of 'Statuses' which indicate the progress of the order. Status updates are delivered...
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SIP SERVERS RingLogix operates 2 service specific IP Voice Switches to best meet the needs of our Partners and Customers. We recommend that you always use the Address and avoid using direct IPs whenever possible. SERVICE ADDRESS DNS A RECORD RES...
RINGLOGIX APP Traditionally known as an OSS/BSS (operation and billing support system), the RingLogix App is your unified portal for all customer, billing and service management operations. Each Partner receives a master login and can create additional ...