CREATE A PBX
* ADD or SEARCH for an existing customer. To search for a
customer type any customer info in the search field of the GET
STARTED window or after clicking SEARCH on the left grey menu of
the CUSTOMERS section.
* Click the PBX MANAGER lin...
The Call Trace feature has been updated and provides traces that are
far more interactive, and easy to use, and at the same time offer
greater insight into call flows.
NEW INTERACTIVE FORMAT
A new .svg format has been added, which will now normali...
CALL TRANSCRIPTION
In addition to call recording, our platform also supports the
transcription of calls. This tool will automatically parse call
recordings by user, transcribe them, and then separate the text by
speaker for a visual representation of th...
The Cradle to Grave feature is an extension of the existing Call Trace
functionality that allows more users to troubleshoot issues by
presenting high level info in plain English.
The Call Trace is a comprehensive listing of all technician
information ca...
There are use cases where a customer may need to store their Hosted
PBX call recordings for longer than the service currently offers.
For example financial firms that would like like to retain recordings
for several plus years.
To help with this reques...
__The article below describes the concept on how RingLogix partners
can setup extension dialing between a RingLogix Hosted PBX and an
external PBX (like a 3CX, Avaya, Asterisk, etc.) connected to a
RingLogix SIP trunk.
It is a design concept with steps t...
Having a consistent numbering scheme for the extensions created within
a customer PBX allows for easier turn-up and easier reference points
when troubleshooting
FOR 3 DIGIT NUMBERING
NUMBER RANGE
FEATURE/FUNCTION
100-199
Extensions
...
Hot Desking (aka Hoteling) is a feature that allows multiple phone
users to share a single device.
This practice is common in offices where employees have a floating
workspace or employees on different shifts share the same workspace.
GENERAL CONCEPT
...
Call Recording is an add-on feature to any Hosted PBX or Hosted Call
Center solution.
> Please refer to your MSA for more information on pricing and
> packaging. However, call recording is currently being offered as a
> service.
THERE ARE 2 METHODS FOR...
The DAY MODE feature allows a User on the PBX to toggle day/night
call routing, for one or multiple phone numbers, by dialing a star
code.
Some things to know.
* Dialing *329 (*day) will toggle the feature on or off.
* The feature requires creating...
Group chat is a feature that allows you to create conversations with
multiple user contacts.
USING GROUP CHAT (MANAGER PORTAL) Starting a new conversation
1. To access group chat, log into the Portal with any user scope
2. Click on the message icon bu...
OVERVIEW
Listed below are the default feature codes available to all Users.
Most codes begin with a star key followed by 2-3 digits. Codes may be
added or modified by the RingLogix Support Team upon request*.
PLEASE NOTE that certain extension numbers...
Below is a list of the more common features provided by the RingLogix
PBX Platform for Resellers.
However, our platform has many more advanced features and way to
accommodate custom request which are not listed below. Should you need
a function not on t...
The RingLogix White Label Hosted PBX Platform offers multiple User
types which grant different levels of access to the management portal.
In some cases they may control what features or settings a User will
have access to.
These access levels are referre...
