SMS - Text Messaging
How to route SMS within the Hosted PBX
Route an SMS number Login to the RingLogix App. Search and Select an existing Customer. Click the Hosted PBX left menu icon. Click the PBX Dashboard button. Click on Phone Numbers top menu icon. Click on the Filters button make no changes and click ...
How To Set Up SMS for Call Queues
This allows queues to accept SMS messages where call center agents will handle the text conversation. The hunt method for agent assignment is round robin. Users must be of a Call Center Agent profile to be in the queue. Setting up SMS for a Call ...
SMS for Hosted PBX
SMS Ringlogix now introduces Short Message Service (SMS) and Chat. It adds SMS send/receive to SMS enabled numbers via the PBX portal. This allows you to be able to use it for all scopes of Users: Basic User, Office Manager, Call Center Agent, and ...
Send and Receive SMS in the Mobile & Web Apps
COMING SOON
Restrictions for SMS on Bandwidth serviced Phone Numbers
There's a currently an industry wide issue related to activating third party SMS services (like those offered by RingLogix, and other SMS providers) on any phone number where Bandwidth is the underlying CLEC. We are currently in ongoing discussions ...
Send and Receive SMS in the User Portal
SMS Short Message Service (SMS) adds to send/receive to SMS enabled numbers via the PBX portal. *Note: SMS must first be enabled through features in the Numbers tab. Using SMS/Chat 1. SMS and Chat will appear like Chat BETA today, with a tag for SMS ...
COMING SOON: SMS Queueing
**The SMS Queueig feature will be Coming Soon** Setting up SMS for a Call Queue First step would be to make sure SMS in call queues is enabled. It is enabled by default, but it can be turned off toggling Enable SMS. Once enabled you can manage a call ...
COMING SOON: Receiving SMS from a Queue
Call Center Agent Usage When an incoming message has been sent into the queue, call center agents assigned to the queue will receive a Queue Session Invite. Upon accepting, the call center agent will have ownership of the active queue message session ...