Knowledgebase
20Important & Helpful Info 2Sales & Quoting Tools 9Add Customers & Services 7TeamMate 8Customer Billing 12Phone Numbers 107Hosted PBX 15SIP Trunking 8Microsoft Teams Direct Routing 6IP Fax 2Audio Conferencing 1Other Services 16Platform Settings 7Platform Reports 1010DLC - TCR Messaging Compliance 4VoIP Troubleshooting Tools 25Router & Network Help 1API Access 8Release Notes
Knowledgebase: SIP Trunking
SIP Trunk Failover
Posted by Albert Diaz on 16 October 2018 11:03 AM
The RingLogix White Label VoIP Platform offers a free failover and disaster recovery feature on all its SIP Trunking services.

There are currently 2 options when using this feature Simple and Follow Me.

The Simple method will route affected calls to a single failover destination like any phone number while the Follow Me method allows for more complex routing with options like multiple destinations and time of day filters.


How does SIP Trunking Failover work?

When the RingLogix VoIP platform attempts to route a call to a customers SIP Trunk it expects the customers equipment to be ONLINE and responsive to its SIP INVITE. If at the time of the call the customers equipment is OFFLINE, the system will automatically attempt to utilize the failover settings. If at the time of the call the customers equipment is ONLINE but un-responsive to our SIP INVITE, the system will wait a brief period to allow the equipment to respond and if it doesn't it will then utilize the failover settings.



How to Setup Simple Failover.

1. Log in to the RingLogix portal and select a Customer from the Search screen.

2. Go to the SIP Trunk page and click the Settings icon for the Trunk you want to manage.



3. Go to the Failover tab.




4. Complete the page settings and click Save.
  • Failover Mode: Simple
  • Forwarding To: Enter any destination like a phone number or another on-net account number.
  • Forwarding For: This is how long it will cal the forward destination for. We recommend setting this to 120 if you want to make sure the call ends at the destination.
  • Caller ID: Allows you to control what caller ID number is forwarded with the call. Name only applies to onnet calls.



How to Setup Follow Me Failover.

1. Log in to the RingLogix portal and select a Customer from the Search screen.

2. Go to the SIP Trunk page and click the Settings icon for the Trunk you want to manage.



3. Go to the Failover tab.



4. Complete the page settings and click Save.
  • Failover Mode: Follow Me.
  • When Forwarding Calls: If using multiple destinations choose whether to call them one at a time or all at once.
  • Forward to Numbers: Click to add destination below.
  • Name: Any Text Description.
  • Number: Enter any destination like a phone number or another on-net account number.
  • Caller ID: Allows you to control what caller ID number is forwarded with the call. Name only applies to onnet calls.
  • Time Schedule: Click the clock Icon to launch the time wizard. This allows you to create time filters when the destination will be active. For example only failing over to the manager cell phone during business hours.
  • Ring Time: This is how long it will cal the forward destination for. This is how long it will cal the forward destination for. We recommend setting this to 120 if you want to make sure the call ends at the destination.
  • Disable: Lets you toggle if that destination is actively used or not.