What is TeamMate?
TeamMate is a gateway platform which provides Hosted PBX
vendors like Ringlogix integration with Microsoft Teams allowing
existing Teams users to have access to additional services like the
PBX Connector.
How the PBX Connector works?
Th...
Using your Master Reseller credentials login into the TeamMate portal
https://service.connecttoteams.com
in the main screen you will see "Add Reseller", click it
In the new Reseller provisioning page (see below) you must enter the
following:
- Reselle...
Enterprise Provisioning
Once the Reseller's account has been activated via the e-mail received
when the account was created, the first screen shown after login will
be "Enterprises", in this screen Resellers are allowed to create new
Enterprises (Compani...
SET UP DIRECT ROUTING
Ensure you have the correct Microsoft Office licensing, you will need
to have at least 1 available unassigned user license with the
"PHONE SYSTEM" or comparable add-on that allows you to use Direct
Routing.
The Microsoft Teams Pho...
PBX SETUP
Once Direct Routing is established the next step is to add one or more
PBXes, a PBX is where the SIP configuration is defined in order to
achieve SIP Registration.
To add a PBX, login to the TeamMate Portal
https://service.connecttoteams.com...
ADDING USERS After selecting the Enterprise you want to work with
navigate to the "Users" tab and click "Add User" in the upper
right-hand corner
.
It will open the users provisioning page, the following screenshot
shows an example of the information req...
When using the PBX Connector redundancy has to be implemented by
Enterprise admins in two fronts, the Ringlogix PBX and the TeamMate
Gateways
Ringlogix PBX Redundancy
To achieve effective redundancy the PBX Settings must be set with the
following parame...
