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Ensure that Messages are Delivered to Email
Posted by Gabe Olano, Last modified by Gabe Olano on 30 May 2024 10:47 AM
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To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record. SPF (Sender Policy Framework) DNS records are used by many email providers to identify which mail servers are authorized to send email messages on behalf of your domain. Any emails sent from a server that is not authorized via an SPF record is likely to be marked as spam and not reach the recipients inbox.
Disclaimer. Managing DNS records is an ADVANCED network function. Only administrators with knowledge on how DNS works should attempt to make these changes. RingLogix does not offer DNS management services. For more info on SPF you can visit this link: https://en.wikipedia.org/wiki/Sender_Policy_Framework
You’ll need access to change settings with your domains DNS provider. SPF should be setup with a TXT record. When making your updates it’s important that you include and or don’t remove any other email service provider that you use or may already exist. The added entry of "include:spf.simplelogin.net" should be added to your record. The RingLogix server IPs that should be authorized if firewall IP level is needed are 192.92.8.0/24, 64.52.82.0/24,64.52.83.0/24.
Examples of records with our server info:
Depending on your provider, you may need to add quotation marks around your entire SPF record.
Support Center Links for Popular DNS Providers Amazon Web Services: Configuring DNS, Resource Record Types Dreamhost: DNS Overview GoDaddy: Add a CNAME Record Google Domains: DNS Basics Hostgator: Manage DNS records Hover: Edit DNS Record Namecheap: SPF & DKIM Squarespace: Advanced DNS Settings Stablehost: How do I get to cpanel? 1&1: Domain Guidelines
Testing your SPF record. DNS updates can take anywhere from a few minutes to a couple days to apply. You should test your entries after about 1 hour. If your first test fails, don’t’ be concerned and just wait a bit longer (up to 48 hours). We recommend using the SPF Lookup tool from MXToolBox: https://mxtoolbox.com/spf.aspx If your SPF lookup is failing after 48 hours you will need to contact your DNS admin or provider for assistance. | |
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