Ensure that Messages are Delivered to Email
Posted by Gabe Olano, Last modified by Daniel Diaz on 21 June 2023 11:41 AM
To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record.
SPF (Sender Policy Framework) DNS records are used by many email providers to identify which mail servers are authorized to send email messages on behalf of your domain.
Any emails sent from a server that is not authorized via an SPF record is likely to be marked as spam and not reach the recipients inbox.
Managing DNS records is an ADVANCED network function. Only administrators with knowledge on how DNS works should attempt to make these changes. RingLogix does not offer DNS management services.
For more info on SPF you can visit this link: https://en.wikipedia.org/wiki/Sender_Policy_Framework
You’ll need access to change settings with your domains DNS provider.
SPF should be setup with a TXT record.
When making your updates it’s important that you include and or don’t remove any other email service provider that you use or may already exist.
The added entry of "include:ringlogix.com -all" should be added to your record.
The RingLogix server IPs that should be authorized if firewall IP level is needed are 22.214.171.124/24 and 126.96.36.199/24.
Example record with our server info:
Depending on your provider, you may need to add quotation marks around your entire SPF record.
Support Center Links for Popular DNS Providers
Dreamhost: DNS Overview
GoDaddy: Add a CNAME Record
Google Domains: DNS Basics
Hostgator: Manage DNS records
Hover: Edit DNS Record
Namecheap: SPF & DKIM
Squarespace: Advanced DNS Settings
Stablehost: How do I get to cpanel?
1&1: Domain Guidelines
Testing your SPF record.
DNS updates can take anywhere from a few minutes to a couple days to apply.
You should test your entries after about 1 hour.
If your first test fails, don’t’ be concerned and just wait a bit longer (up to 48 hours).
We recommend using the SPF Lookup tool from MXToolBox: https://mxtoolbox.com/spf.aspx
If your SPF lookup is failing after 48 hours you will need to contact your DNS admin or provider for assistance.