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Knowledgebase: Router & Network Help
Ensure that Messages are Delivered to Email
Posted by Gabe Olano, Last modified by Daniel Diaz on 21 June 2023 11:41 AM

To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record.

SPF (Sender Policy Framework) DNS records are used by many email providers to identify which mail servers are authorized to send email messages on behalf of your domain.

Any emails sent from a server that is not authorized via an SPF record is likely to be marked as spam and not reach the recipients inbox.

 

Disclaimer.

Managing DNS records is an ADVANCED network function. Only administrators with knowledge on how DNS works should attempt to make these changes. RingLogix does not offer DNS management services.

For more info on SPF you can visit this link: https://en.wikipedia.org/wiki/Sender_Policy_Framework

 

The Basics.

You’ll need access to change settings with your domains DNS provider.

SPF should be setup with a TXT record.

When making your updates it’s important that you include and or don’t remove any other email service provider that you use or may already exist.

The added entry of "include:ringlogix.com -all" should be added to your record.

The RingLogix server IPs that should be authorized if firewall IP level is needed are 192.92.8.0/24 and 64.52.82.0/24.

 

Example record with our server info:

  • Record Type: TXT
  • Name: typically left blank
  • Data: v=spf1 ip4:192.92.8.0/24 ip4:64.52.82.0/24 include:ringlogix.com -all

Depending on your provider, you may need to add quotation marks around your entire SPF record.

 

Support Center Links for Popular DNS Providers

Amazon Web Services: Configuring DNS, Resource Record Types

Dreamhost: DNS Overview

GoDaddy: Add a CNAME Record

Google Domains: DNS Basics

Hostgator: Manage DNS records

Hover: Edit DNS Record

Namecheap: SPF & DKIM

Squarespace: Advanced DNS Settings

Stablehost: How do I get to cpanel?

1&1: Domain Guidelines

 

Testing your SPF record.

DNS updates can take anywhere from a few minutes to a couple days to apply.

You should test your entries after about 1 hour.

If your first test fails, don’t’ be concerned and just wait a bit longer (up to 48 hours).

We recommend using the SPF Lookup tool from MXToolBox: https://mxtoolbox.com/spf.aspx

If your SPF lookup is failing after 48 hours you will need to contact your DNS admin or provider for assistance.