Call Parking in SNAPmobile Web
Posted by Marlon Sibrian, Last modified by Daniel Diaz on 21 June 2023 11:25 AM

This topic explains how to use the new call park functionality in SNAPmobile web.

Now you will be able to use call park in your SNAPmobile web browser based webphone. This functionality at your fingertips means less switching between web and manager portal, allowing you to streamline your workflow. You are now able to park a call to be answered by another device, for example: so another agent can retrieve it when available.

SNAPmobile Web Call Parking

A new menu has been added to monitor your parked calls:

Calls can be added to your desktop work area as well. 

You can dynamically, or selectively park calls for any call on your domain. Dynamically parked calls will be placed in the next available empty call park.

On the active call screen, you will now see an option to park the call.

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