Knowledgebase: Customer Billing
Customer Invoice Statuses
Posted by Albert Diaz on 31 January 2024 11:39 AM
Invoice statuses can see been seen on the top right of the invoice and on the invoice search page table.

Unpaid – this is the invoice status upon generation. If there are previous unpaid invoices, the customer must pay the total amount due from those invoices plus this invoice total to make this invoice paid in full.

Paid – the invoice is paid in full (if there are any previous unpaid invoices the payment covers them first).

Partially paid – the payment received doesn’t fully cover the invoice total. The partially paid status changes to Paid (if the customer pays in full) or Overdue (if the invoice is still not paid in full the day following the due date).

Overdue – the invoice is not paid by the due date. The due date is the date by which payment is expected. The day following the due date the unpaid or partially paid invoice is overdue. An overdue invoice status can trigger system actions for payment collection that are already configured in the customer class (re-sending the invoice to the customer, service limitation, customer suspension, commitment termination, and customer termination).

Do not pay – the invoice total is either zero (e.g., the customer didn’t use the service) or negative (e.g., the customer received a promotional credit that was higher than their actual service usage), and there is no unpaid balance from previous invoices (otherwise the status is Previous balance remaining). The customer doesn’t have to make any payments and the invoice is produced for the customer’s reference only.

No payment required – the invoice total is lower than the payment collection threshold (specified for the customer class), so the customer isn’t required to pay and the unpaid invoice doesn’t become overdue. If the customer doesn’t make a payment, this invoice total is applied to the next invoice(s) until the Period total of the new invoice crosses the threshold.

Previous balance remaining – although this invoice has a zero (or negative) invoice total, when combined with the invoice total from earlier invoices there is still an outstanding balance. The customer must make a payment which will be applied to the earlier invoices. After the previous balance is paid in full, the status of this invoice is Do not pay.