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SNAPmobile Android release notes
Posted by Wayne Landt, Last modified by Wayne Landt on 27 February 2024 01:52 PM
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SMA 3.5.4 (2/21/2024)
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Issue Type
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Issue Key
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Release Notes Data
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Bug
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SMA-1915
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SMA can now display an iFrame (WebView in Android) that can display a configurable webpage, title, and icon. Pasting numbers into the dialer text field now works properly in SMA.
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Bug
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SMA-2116
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Corrected an issue causing the app to crash on Samsung Galaxy A70 devices.
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SMA 3.5.3 (11/06/2023)
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Issue Type
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Issue Key
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Release Notes Data
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Bug
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SMA-1708
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Pasting numbers into the dialer text field now works properly in SMA.
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Bug
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SMA-2032
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Improved inbound calling stability with lots of fixes in various areas. Notifications should now be more reliable and faster than previous versions.
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Bug
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SMA-2039
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Fixed functionality to switch phones while on a call with a user that has an underscore in its username.
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Bug
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SMA-2065
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Improved logic for situations where the mobile app would intermittently continue to ring indefinitely after the call has ended or been answered elsewhere.
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Bug
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SMA-2100
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SMA now properly cleans up telephony resources when an orig restricted call ends.
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SMA 3.5.2 (7/06/2023)
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Issue Type
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Issue Key
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Release Note Data
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Bug
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SMA-1898
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SMA now properly handles the image/video permission for Android 13, allowing transmission of images/videos in chat.
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New Feature
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SMA-1911
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Allowed granular queue login/logout call center agents and supervisors.
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New Feature
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SMA-1912
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Calls originating from a queue now display a headset icon with the queue name in the call history page and each call’s call history details page.
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New Feature
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SMA-1913
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Helper text is now shown for each of the statistics reported in the ‘My Stats’ section of the call center tab, explaining what each stat means.
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New Feature
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SMA-1914
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Mobile UI Config "MOBILE_SHOW_CALL_CENTER_AGENT" now shows the call center tab for more than the 2 original user scopes.
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Bug
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SMA-1927
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SMA now properly handles the updated notification permissions for Android 13.
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Bug
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SMA-1948
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SMA now obeys the system call audio volume when connecting calls with one exception: if the volume is below 25% of the max volume, the application adopts 25% of the max volume.
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Bug
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SMA-1951
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SMA now receives a push from the API prompting it to fetch new tokens, thereby avoiding the need for MFA every day.
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Bug
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SMA-1977
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Fixed issues for tabs showing even if the UI config is set to not show it.
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Bug
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SMA-1986
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Resolved an issue causing the Call Center tab to incorrectly disappear for a few user scopes.
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Improvement
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SMA-1990
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As an improvement in order to keep parity with portal settings, we will now default the value for the mobile call recording UI config (MOBILE_ANDROID_RECORD_ALLOW for SMA) to the value set in the portal (PORTAL_USERS___ALLOW_RECORDING).
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SMA 3.5.0 (4/11/2023)
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Issue Type
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Issue Key
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Release Note Data
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Improvement
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SMA-1891
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SMA now supports call center UI for users with the appropriate scope, such as Call Center Supervisors and Call Center Agents
Enable Android Call Center with the following Config:
MOBILE_ANDROID_CALL_CENTER_ENABLED (yes) default is (no)
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Improvement
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SMA-1892
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Functionality for a user agent to change his/her status in a queue and to see more detailed information about their assigned queues
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Improvement
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SMA-1893
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Show daily user agent call queue statistics within the Call Center tab
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Improvement
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SMA-1894
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SMA now presents UI during an active call that indicates if the call is originating from a queue or not
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Improvement
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SMA-1895
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The incoming call screen for SMA now indicates if the incoming call is from a queue or not, and adjusts the reject / ignore button accordingly. It also will update the existing incoming call notification to reflect the call queue status.
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Improvement
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SMA-1925
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MOBILE_ANDROID_SHOW_ANSWERRULES (yes) Allow the ability to hide the answer rules option in the SNAPmobile Android menu
MOBILE_ANDROID_SHOW_VOICEMAIL (yes) Allow the ability to hide the voicemail option in the SNAPmobile Android menu. Voicemail must also be enabled for the menu option to display.
MOBILE_ANDROID_SHOW_GREETINGS (yes) Allow the ability to hide the greetings option in the SNAPmobile Android menu
MOBILE_ANDROID_SHOW_CALLHISTORY (yes) Allow the ability to hide the call history option in the SNAPmobile Android menu
MOBILE_ANDROID_SHOW_CONTACTS (yes) Allow the ability to hide the contacts option in the SNAPmobile Android menu. If set to no, Contacts will also not be shown above the phone’s dialpad when placing calls. If set to no, don’t send an nsnode subscription for presence.
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