Knowledgebase: Phone Numbers
Route Phone Numbers to a Service
Posted by Albert Diaz, Last modified by Albert Diaz on 01 September 2018 11:05 AM

All phone numbers can be assigned to any service on the RingLogix white label platform. For more complex requirements, advanced routing methods allow you to route a number sequentially or simultaneously to one or more onnet and offent destinations with time of day settings.


To control the routing of any number

1. Login to the RingLogix App.

2. Search and Select an existing Customer.

3. Click the Numbers link on the grey menu to go the the numbers list page.

4. Click the Settings icon for the desired number.

5. Set the Routing Method.
  • Simple (recommended): This is the default method. Simply select the service Type like SIP Trunk or PBX then select the Destination service account.
  • Advanced Route: This method allows for more advanced configurations. The phone number will have its own minute billing Plan. Select the call routing strategy and click the Destination Add button. Fill each destination entry and order as necessary.
  • No Route – Store in Inventory: This option will keep the number in the inventory with no active routing.

6. Click Save Changes.

*Note: Always place a test call after routing a number to ensure its operating as expected.