Knowledgebase: Phone Numbers
CNAM Storage - Outbound Caller ID Name
Posted by Albert Diaz, Last modified by Christina Armesto on 06 September 2023 01:06 PM
What is CNAM Storage?
CNAM Storage is the registration of a customers name and number in a national carrier database. It helps their caller ID name appear on outbound calls.
How Does Outbound CNAM Work?
Outbound caller ID names are not delivered on calls that travel through landline and mobile networks the same way they are delivered in SIP networks. In-fact when making a call that is not delivered by pure SIP, only the number portion of the caller ID survives. The called parties carrier then performs a CNAM dip to "lookup" the name registered to the caller ID number and show it to the called party.
This is the same process RingLogix goes through when it provides caller ID name to your customers on inbound calls.
Whenever activating a new number and in most cases after porting a number you will need to submit an Outbound CNAM entry for outbound caller ID name to work.
Please note, special characters are not accepted by carriers, only letters or digits with spaces.
How to Submit an Outbound CNAM Record for a Phone Number.
Notice: Phone Number features are based on availability of such services from RingLogix’s underlying providers. We do not guarantee that such services are available for all numbers in all serving areas.