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Knowledgebase: Phone Numbers
Enhanced Caller ID - Inbound Caller ID with Name
Posted by Albert Diaz on 01 September 2018 02:38 PM

What is Caller ID Name?

When an inbound call reaches a providers network it only contains the callers caller ID number. It is the responsibility of the phone number provider to "lookup" the caller ID name registered to the number by performing what is referred to as a CNAM Dip. The name is then added to the caller ID information and delivered to the customer.

Caller ID with name is a premium feature and is often referred to as "Enhanced Caller ID".

Activate Enhanced Caller ID for a Phone Number

  1. Login to the RingLogix App.
  2. Search and Select an existing Customer.
  3. Click the Numbers link on the grey menu.
  4. Click the Settings icon for the desired number.
  5. Click the Features tab and click the Enhanced Caller ID toggle to ON.



IMPORTANT NOTES:
  • RingLogix performs a real-time lookup for every inbound call with Enhanced Caller ID enabled. We do NOT cache information for any period of time. This ensures your caller always receive accurate and up to date information.
  • If you feel you are not receiving correct information for a particular call please use the free search on this site to confirm what information you should be receiving: https://www.opencnam.com/.