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Knowledgebase: Hosted PBX
Hot Desking (aka Hoteling)
Posted by Albert Diaz on 28 October 2021 12:03 PM
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Hot Desking (aka Hoteling) is a feature that allows multiple phone users to share a single device. This practice is common in offices where employees have a floating workspace or employees on different shifts share the same workspace. General Concept
Setup 1. Create a Customer, activate a PBX and create Extension Users like you normally would. 2. Do NOT add any devices to the newly created Extension Users. 3. Open a ticket with the support team requesting to activate hot desking for a PBX and provide the following info: (a) Customer Name: (b) PBX Domain ID: (c) Number of Stations/Devices that will be deployed: 4. Once the setup has been completed by our support team, they will respond with the device details. Activating a Device / Logging In: 1. Dial *21 from any device. 2. When prompted for an "account Number" enter your Extension Number. 3. When Prompted for a "Password" enter your Voicemail PIN. 4. The current owner will be announced and the system will prompt you to press 2 to take ownership of the device. Releasing a Device / Logging Out 1. Dial *22 from the device. | |
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