Knowledgebase : Hosted PBX
CREATE A PBX * ADD or SEARCH for an existing customer. To search for a customer type any customer info in the search field of the GET STARTED window or after clicking SEARCH on the left grey menu of the CUSTOMERS section. * Click the PBX MANAGER lin...
This guide provides an overview of how to use the WebFax service, including sending faxes, viewing fax history and editing fax settings. This view is only available to the WebFax accounts assigned Primary User. Reseller and Office Managers can masquerade ...
Add New Customer * Log into the RingLogix App [https://login.ringlogix.com/]. * On the GET STARTED welcome window click NEW CUSTOMER. * You can also click the NEW + link on the left grey menu of the Customers section. * Complete the form by en...
**NOTE: This is a general guide to setup an S3 bucket for use with Remote Storage, please always consult with your security team and/or security policies before starting. **MIGRATION NOTE: A new permission was added for testing the connection, please make...
The Call Trace feature has been updated and provides traces that are far more interactive, and easy to use, and at the same time offer greater insight into call flows.   NEW INTERACTIVE FORMAT A new .svg format has been added, which will now normali...
CALL TRANSCRIPTION In addition to call recording, our platform also supports the transcription of calls. This tool will automatically parse call recordings by user, transcribe them, and then separate the text by speaker for a visual representation of th...
The Cradle to Grave feature is an extension of the existing Call Trace functionality that allows more users to troubleshoot issues by presenting high level info in plain English. The Call Trace is a comprehensive listing of all technician information ca...
__The article below describes the concept on how RingLogix partners can setup extension dialing between a RingLogix Hosted PBX and an external PBX (like a 3CX, Avaya, Asterisk, etc.) connected to a RingLogix SIP trunk. It is a design concept with steps t...
Having a consistent numbering scheme for the extensions created within a customer PBX allows for easier turn-up and easier reference points when troubleshooting   FOR 3 DIGIT NUMBERING NUMBER RANGE FEATURE/FUNCTION 100-199 Extensions ...
Hot Desking (aka Hoteling) is a feature that allows multiple phone users to share a single device. This practice is common in offices where employees have a floating workspace or employees on different shifts share the same workspace. GENERAL CONCEPT ...
Call Recording is an add-on feature to any Hosted PBX or Hosted Call Center solution. > Please refer to your MSA for more information on pricing and > packaging. However, call recording is currently being offered as a > service.  THERE ARE 2 METHODS FOR...
The DAY MODE feature allows a User on the PBX to toggle day/night call routing, for one or multiple phone numbers, by dialing a star code. Some things to know. * Dialing *329 (*day) will toggle the feature on or off. * The feature requires creating...
Group chat is a feature that allows you to create conversations with multiple user contacts. USING GROUP CHAT (MANAGER PORTAL) Starting a new conversation 1. To access group chat, log into the Portal with any user scope 2. Click on the message icon bu...
OVERVIEW Listed below are the default feature codes available to all Users. Most codes begin with a star key followed by 2-3 digits. Codes may be added or modified by the RingLogix Support Team upon request*. PLEASE NOTE that certain extension numbers...
Below is a list of the more common features provided by the RingLogix PBX Platform for Resellers. However, our platform has many more advanced features and way to accommodate custom request which are not listed below. Should you need a function not on t...
The RingLogix White Label Hosted PBX Platform offers multiple User types which grant different levels of access to the management portal. In some cases they may control what features or settings a User will have access to. These access levels are referre...