The following will explain how to set up voicemail-to-e-mail and the available options. 

• Go to Service Features --> Voice Calls/Incoming Calls --> Manage UM Account.

• A new window or tab will open with the Current Folder: INBOX window. From this window, go to the last icon in the top left blue area and in the dropdown menu select UM Preferences.

• Go the External E-mail tab.

• The Java Security notification will pop up. Check the accept box and click "Run".

• Lastly in the E-mail field enter the e-mail or e-mails that should get the voicemail. Then select the Action. Choose between Copy and Forward and click Save or Save & Close. 
  • E-mail Field
    • Any e-mail address can entered. e.g.: john@doe.com (fictional address)
    • Multiple addresses can be added by using a comma (,).
    • Voicemails can even be copied to another voicemail account. Treat the second voicemail account as an e-mail and add it to the E-mail field. Use the following format as the account's e-mail: 15555551234@um.sipresource.com (this is account 15555551234's voicemail box). 
  • Action Dropdown 
    • Copy - This option will send an e-mail with the voicemail attached as an MP3 and leave a copy on the server which means it will be available on the user's IP phone.
    • Forward - This option will send an e-mail with the voicemail , but it will not leave a copy on the server which means it will not be available on the user's IP phone.