Knowledgebase:
**Legacy** Voicemail to E-mail
Posted by Tech Support, Last modified by Taylor Lobo on 21 August 2019 03:03 PM

The following will explain how to set up voicemail-to-e-mail and the available options. 

  • Go to Service Features --> Voice Calls/Incoming Calls --> Manage UM Account.

  • A new window or tab will open with the Current Folder: INBOX window. From this window, go to the last icon in the top left blue area and in the dropdown menu select UM Preferences.

  • Go the External E-mail tab.

  • The Java Security notification will pop up. Check the accept box and click "Run".

  • Lastly in the E-mail field enter the e-mail or e-mails that should get the voicemail. Then select the Action. Choose between Copy and Forward and click Save or Save & Close. 
    • E-mail Field
      • Any e-mail address can entered. e.g.: john@doe.com (fictional address)
      • Multiple addresses can be added by using a comma (,).
      • Voicemails can even be copied to another voicemail account. Treat the second voicemail account as an e-mail and add it to the E-mail field. Use the following format as the account's e-mail: 15555551234@um.sipresource.com (this is account 15555551234's voicemail box). 
    • Action Dropdown 
      • Copy - This option will send an e-mail with the voicemail attached as an MP3 and leave a copy on the server which means it will be available on the user's IP phone.
      • Forward - This option will send an e-mail with the voicemail , but it will not leave a copy on the server which means it will not be available on the user's IP phone.

 

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