Knowledgebase
20Important & Helpful Info 2Sales & Quoting Tools 9Add Customers & Services 7TeamMate 8Customer Billing 13Phone Numbers 108Hosted PBX 15SIP Trunking 8Microsoft Teams Direct Routing 9IP Fax 2Audio Conferencing 1Other Services 16Platform Settings 7Platform Reports 1010DLC - TCR Messaging Compliance 4VoIP Troubleshooting Tools 25Router & Network Help 1API Access 8Release Notes
Knowledgebase: Hosted PBX > Phone Number Routing
Route Phone Numbers Based on Time of Day
Posted by Albert Diaz, Last modified by Albert Diaz on 01 September 2018 02:35 AM
This article will help you create a Time of Day based inbound route.

For example: A call flow where calls during business hours route to the main Auto Attendant and during off hours (any other time) go straight to voicemail or some other destination.


Before Starting

Make sure you have already created the needed time frames. This usually include a "Business Hours" time frame entry. It is not necessary or recommended to create an "after hours" or "night" entry unless it is for a specific window. There is a system time frame named "Default" which is a catch-all. You will not see this entry in the Time Frames menu, but it is available when configuring the routing. This will "catch" all calls that don't match a specific time frame.


Instructions

1. First ensure you've routed a new or ported phone number to your PBX in the Numbers section of the main Customer Manager. This will add the phone number to the inventory of the PBX.

2. Go to the PBX Manager section and click the PBX Dashboard button.

3. In the PBX Dashboard go to the Phone Numbers page and click the number you want to manage.
  1. Click the Enable Time Frames toggle and set it to Yes.
  2. Select your Timezone. For example: US/Eastern.
  3. Select a Time Frame from the drop down and click the + button. For example: Business Hours
  4. Using the up/down arrows drag and drop the Business Hours row above the Default row.
  5. Select your Treatment and enter the Destination for each time frame. For example: Auto Attendant - Main for Business Hours and Auto Attendant - After Hours for Default.
  6. Click Save.
(0 vote(s))
Helpful
Not helpful
Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).