3NG Hosted Platform - How to configure a Huntgroup *updated 12-16-13

Please follow these steps in order to configure a new huntgroup.

• Log into the customer record you will be working with.
• Click on the “Huntgroups” tab.

• Click on Add.
• Enter a Huntgroup Number.  This is usually an extension number. e.i: 300.
• Enter a Huntgroup Name.
• Choose the CLI method.

  -Yes – Keeps the original caller ID that called the huntgroup

  -No – Will not display a CLI

  -ID only – Will display the Huntgroup name to the called parties.

• Choose the Hunt Sequence.

  -Order: Call every extension one by one from the first (topmost) number to the last until the call is answered.

  -Random: Use a random order.

  -Simultaneous: The call goes to every extension from the list simultaneously until the call is answered.

  -Least Used: Sort the accounts in descending order of their last usage, and deliver the call to their extensions accordingly. (For example, account 777111 with extension 111 was last used on    2010-12-11, and account 777222 with extension 222 was last used on 2010-12-12; in this case the call goes to extension 111 and then, if not answered, to extension 222.)

• Click on “Assigned Extensions”

• Check the extensions that will be active in this huntgroup.
• Assign a ring delay and a ringing time.
• Enable the huntstop option for the account that will NOT have the voicemail enabled for this huntgroup.

• Click save and close.
• Then click the floppy to save the new huntgroup you just created.