Knowledgebase:
**Legacy** 3NG Hosted Platform - How to configure a Huntgroup
Posted by , Last modified by Taylor Lobo on 21 August 2019 01:57 PM

3NG Hosted Platform - How to configure a Huntgroup *updated 12-16-13

 

Please follow these steps in order to configure a new huntgroup.

  • Log into the customer record you will be working with.
  • Click on the “Huntgroups” tab.

  • Click on Add.
  • Enter a Huntgroup Number.  This is usually an extension number. e.i: 300.
  • Enter a Huntgroup Name.
  • Choose the CLI method.

    -Yes – Keeps the original caller ID that called the huntgroup

    -No – Will not display a CLI

    -ID only – Will display the Huntgroup name to the called parties.

  • Choose the Hunt Sequence.

    -Order: Call every extension one by one from the first (topmost) number to the last until the call is answered.

    -Random: Use a random order.

    -Simultaneous: The call goes to every extension from the list simultaneously until the call is answered.

    -Least Used: Sort the accounts in descending order of their last usage, and deliver the call to their extensions accordingly. (For example, account 777111 with extension 111 was last used on    2010-12-11, and account 777222 with extension 222 was last used on 2010-12-12; in this case the call goes to extension 111 and then, if not answered, to extension 222.)

  • Click on “Assigned Extensions”

  • Check the extensions that will be active in this huntgroup.
  • Assign a ring delay and a ringing time.
  • Enable the huntstop option for the account that will NOT have the voicemail enabled for this huntgroup.

  • Click save and close.
  • Then click the floppy to save the new huntgroup you just created.

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