There's a currently an industry wide issue related to activating third
party SMS services (_like those offered by RingLogix, and other SMS
providers_) on any phone number where Bandwidth is the underlying
CLEC.
We are currently in ongoing discussions wit...
This allows queues to accept SMS messages where call center agents
will handle the text conversation.
The hunt method for agent assignment is round robin.
Users must be of a Call Center Agent profile to be in the queue.
SETTING UP SMS FOR A CALL QUE...
SMS
Short Message Service (SMS) adds to send/receive to SMS enabled
numbers via the PBX portal.
*NOTE: SMS must first be enabled through features in
the Numbers tab.
Using SMS/Chat
1. SMS and Chat will appear like Chat BETA today, with a tag...
SMS
Ringlogix now introduces Short Message Service (SMS) and Chat. It
adds SMS send/receive to SMS enabled numbers via the PBX portal. This
allows you to be able to use it for all scopes of Users: Basic User,
Office Manager, Call Center Agent, and Call ...
