Knowledgebase : Important & Helpful Info
Enhanced 911 or e911 is a service that allows the registration of a physical location to a VoIP or Wireless Phone Number. 911 calls with a caller ID of a registered number are then routed to the caller’s Local Public Safety Answering Point or PSAP, with...
Please be aware that any call originated on the RingLogix network is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions are re...
Our PARTNERCARE™ support program is designed to give our partners the resources they need to grow and scale their white label VoIP offering. It includes ticket, phone, email, and chat based technical support, along with automated monitoring and scheduled ...
WHAT IS SINGLE SIGN-ON? Single sign-on (aka SSO) is a type of authentication method that allows users to login to multiple applications or websites with one set of credentials. For example logging into your favorite SaaS app or website using your Googl...
RingLogix operates what we refer to as an Active/Active Geo-Redundant Network. The concept is simple… spread infrastructure across multiple geographically dispersed locations and keep it all in sync. The execution however, is what’s borderline magic :). ...
WHAT IS NAT? NAT (Network Address Translation) is a technology most commonly used by firewalls and routers to allow multiple devices on a LAN with 'private' IP addresses to share a single public IP address. SHOULD I CONFIGURE SPECIFIC SIP OR NAT TRAVERS...
WELCOME! This article is a starting guide for all new partners. It will walk you through configuring your initial platform settings and get you started with your training. Your assigned training representative will reference this article during your on-b...
Welcome to the Portal Training walk through guide. This article will walk through the steps to create customers and activate services. Your assigned training representative will reference this article during your on-boarding process and use it as a guide...
ADVANCED SERVICE TRAINING You're now ready to begin exploring the details of the services your platform can offer. The links below will take you to the individual KB categories for each respective service.  Each category will contain service specific a...
Add New Customer * Log into the RingLogix App [https://login.ringlogix.com/]. * On the GET STARTED welcome window click NEW CUSTOMER. * You can also click the NEW + link on the left grey menu of the Customers section. * Complete the form by en...
To help ensure that email messages (like invoices and service notices) reach your recipients inbox, we recommend adding RingLogix to your SPF DNS record. SPF (Sender Policy Framework) DNS records are used by many email providers to identify which mail s...
Complete this form. We'll send an email with the agreement.  RingLogix HIPPA BAA Request Form [https://share.hsforms.com/1O0AT4yn_RzevfI8FmDgT9Q3ei2t]
HOW INBOUND CALLING WORKS The following is a detailed, technical article that explains the inbound calling process. This is an invaluable aid to a technician in troubleshooting inbound calling issues and working with RingLogix Customer Support. 1. When...
HOW OUTBOUND CALLING WORKS This article explains how outbound calling works. It is a detailed and technical article, but it is very valuable to anyone who needs to understand the process and how to best troubleshoot outbound calling issues with RingLog...
OVERVIEW After an LNP order has been submitted, the receiving carrier will begin processing your request. During this time your order will transition through a series of ‘Statuses’ which indicate the progress of the order. Status updates are delivered...
All RingLogix Platform and Wholesale Services are intended for resale use. However, we understand that due to varying circumstances, a Reseller partner may have different needs when it comes to how they are treated for taxation purposes. Below are the ...
TLS (TRANSPORT LAYER SECURITY) AND SIP TLS is a common security protocol used for private, and secure communications over the Internet.  When enabled, TLS encrypts the signaling of VoIP calls.  WHY USE TLS? TLS is often used for security purposes and ...
Monitoring by Monitis. Please enable JavaScript to see the report! [http://support.ringlogix.com//www.monitis.com]
RingLogix operates an Active/Active Geo Redundant Infrastructure [https://support.ringlogix.com/index.php?/Knowledgebase/Article/View/675/0/voice-network-redundancy] to best meet the needs of our Partners and your Customers. Below are the addresses and ...
RINGLOGIX APP Traditionally known as an OSS/BSS (operation and billing support system), the RingLogix App is your unified portal for all customer, billing and service management operations. Each Partner receives a master login and can create additional ...