Call Queues are a great way to manage high traffic inbound call flows.
When a caller reaches a queue, usually from an Auto Attendant or
direct Phone Number route, the caller is placed in a virtual hold
while the system tries to find an available User to a...
After you have created a call queue
[https://support.ringlogix.com/index.php?/Knowledgebase/Article/View/327/94/add--edit-call-queues]
you can then add Agents to it.
However, when adding an Agent you will have to select a specific
device that belongs to ...
This allows queues to accept SMS messages where call center agents
will handle the text conversation.
The hunt method for agent assignment is round robin.
Users must be of a Call Center Agent profile to be in the queue.
SETTING UP SMS FOR A CALL QUE...
Call Queues inherit the MoH files uploaded to the the PBX at the
system level.
However, it's possible to upload MoH files that are dedicated to each
queue.
This allows you to have custom messages for Sales and Support queues
as needed.
TO MANAGE MOH FI...
This article explains how clients are now able to view agents in a
queue as users, instead of by their devices.
In the past, only devices could be added to queues, which can lead to
cluttering up the UI with multiples of the same user. If a user is
logg...
RingLogix includes a built-in Text to Speech (TTS) feature with our
white label Hosted PBX solution.
This provides Resellers, Admins and Users an alternative
to pre-recording and uploading messages. Instead you can type in
your greetings and have the re...
