Knowledgebase: Phone Numbers
Phone Number Features
Posted by Albert Diaz, Last modified by Albert Diaz on 18 February 2020 10:05 AM
RingLogix provided phone numbers have access to the following features:

  • e911 Location Services: Registration of a caller ID to a physical address for emergency service location.
  • Enhanced CID: Delivery of caller ID with name for inbound calls.
  • CNAM Storage: Storage of customers name in national database to be used for outbound calls.
  • Directory Listing: Listing with 411 directory services.

Notice: Due to recent changes implemented by the underlying carriers, directory listing services on Toll Free numbers are no longer available.

Please note that directory listings for Toll Free numbers are not provided by the standard 411 service.

It is an ATT provided service available when calling 1-800-555-1212 and will be permanently shutdown on or after 06/01/2020.

Further, the underlying DID carriers do not allow for submitting Toll Free numbers to the standard 411 service database.

As an alternative, you may try listing the number yourself on the free online resource

However, there is no guarantee that the 8XX number will be accepted and listed.

We are sorry for any inconvenience please let us know if we can be of further assistance.

Notice: Phone Number features are based on availability of such services from RingLogix’s underlying providers. We do not guarantee that such services are available for all numbers in all serving areas.

To manage the features of any number in your inventory.

1. Login to the RingLogix App.

2. Search and Select an existing Customer.

3. Click the Numbers link on the grey menu to go the the numbers list page.

4. Click the Settings icon for the desired number.

5. Go to the Features tab.

6. By Default all features will be Off. To enable a feature click the On/Off toggle and follow the onscreen instructions.

7. Tags let you add notes to phone numbers like "main number", "direct queue access", etc...

8. When working with features the Submit button will complete the feature activation. Once is feature has been activated you will then see an Update button to make changes.

For more details on each feature please see its dedicated article below.

  • Directory Listing