Supported Licenses for Microsoft Direct Routing
Posted by Albert Diaz, Last modified by Albert Diaz on 26 February 2021 05:50 PM
This article explains Microsoft’s license requirements for activating direct routing on a tenant.



Getting Your Licenses Ready

To activate Direct Routing on any Microsoft User they will need to have a compatible main license and an add-on phone system license assigned to them.

Further, to activate Direct Routing on any Microsoft Auto Attendant or Call Queue it will need to have a Free Virtual User license assigned to its resource account.

Although license modifications in Microsoft may appear right away in their portal, the changes themselves may take up to 48 hours. For this reason, we suggest completing this step in advance.



What You Should Do

1. Make sure each phone system User has a compatible main license and a phone system license.

2. Make sure each auto attendant and call queue has a virtual user license.

3. Make sure the tenant global admin User – that will be used later to setup the service – has a compatible main license and a phone system license. They need this regardless of whether they will use the phone system or not.

4. After all your assignments are completed make sure you have a spare/unassigned compatible main license for the “temp activation user”.

5. If you are missing any licenses purchase and assign them now.



Compatible Main Licenses

The licenses below are compatible with Microsoft Teams.

Product Name

User SKUs

Type

MICROSOFT 365 BUSINESS BASIC

O365_BUSINESS_ESSENTIALS

Small Business

MICROSOFT 365 BUSINESS BASIC

SMB_BUSINESS_ESSENTIALS

Small Business

MICROSOFT 365 BUSINESS STANDARD

SMB_BUSINESS_PREMIUM

Small Business

MICROSOFT 365 BUSINESS PREMIUM

SPB

Small Business

OFFICE 365 BUSINESS PREMIUM

O365_BUSINESS_PREMIUM

Small Business

MICROSOFT 365 F1

M365_F1

Enterprise

OFFICE 365 F1

DESKLESSPACK

Enterprise

MICROSOFT 365 F3

SPE_F1

Enterprise

OFFICE 365 E1

STANDARDPACK

Enterprise

OFFICE 365 ENTERPRISE E2

STANDARDWOFFPACK

Enterprise

OFFICE 365 ENTERPRISE E4

ENTERPRISEWITHSCAL

Enterprise

MICROSOFT 365 E3

SPE_E3

Enterprise

OFFICE 365 E3

ENTERPRISEPACK

Enterprise

OFFICE 365 ENTERPRISE E3 DEVELOPER PACK

DEVELOPERPACK

Enterprise

MICROSOFT 365 A1

M365EDU_A1

Education

MICROSOFT 365 A3 FOR FACULTY

M365EDU_A3_FACULTY

Education

MICROSOFT 365 A3 FOR STUDENTS

M365EDU_A3_STUDENT

Education

**MICROSOFT 365 E5

SPE_E5

Enterprise

**OFFICE 365 ENTERPRISE E5

ENTERPRISEPREMIUM

Enterprise Special

**OFFICE 365 ENTERPRISE E5 WITHOUT AUDIO CONFERENCING

ENTERPRISEPREMIUM_NOPSTNCONF

Enterprise Special

**MICROSOFT 365 A5 FOR STUDENTS

M365EDU_A5_STUDENT

Education

**MICROSOFT 365 A5 FOR FACULTY

M365EDU_A5_FACULTY

Education

**MICROSOFT 365 A5 FOR STUDENTS

ENTERPRISEPREMIUM_STUDENT

Education

**MICROSOFT 365 A5 FOR FACULTY

ENTERPRISEPREMIUM_FACULTY

Education


** These licenses are less common and already include the phone system license. Users with these licenses do not need an additional add-on phone system license.



Add-On Phone System Licenses:

Product Name

User SKUs

Type

Phone System

MCOEV

Add On

Microsoft Communications Online

MCOEV

Add On

Microsoft Business Voice (without Calling Plan)

BUSINESS_VOICE_DIRECTROUTING

Add On

Microsoft Business Voice (without Calling Plan)

BUSINESS_VOICE_DIRECTROUTING_MED

Add On

Microsoft Phone System for Education

MCOEV_FACULTY

Add On

Common Area Phone

MCOCAP

Add On



*NOTE: Microsoft refers to Auto Attendants and Call Queues as "Resource" accounts which require a free - Virtual User license that must be purchased and assigned before they can have a Phone Number assigned to them. Resource accounts ONLY require a free virtual license and nothing else.


Other Helpful Articles for Direct Routing

1. Introduction to Microsoft Teams Direct Routing for Resellers
2. Activate a Direct Routing Service in RingLogix
3. Assign a Phone Number to a User in Teams
4. How to Delete Previous Direct Routing Settings
5. Troubleshoot Direct Routing Setup and Sync


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