Hosted Call Center customers have access to all hosted PBX features
and a specific set of Supervisor and Agent centric reporting and
routing tools.
QUEUE ROUTING
* Standard IVR with unlimited levels and options for multiple entry
points
* Multi-lan...
HOW TO CONFIGURE CALL CENTER REPORT EMAILS
* Log into the Ringlogix portal as a scope of Call Center Supervisor
and navigate to Call Center screen.
* Select the REPORTS sub-menu EMAIL REPORTS
* There are four types: Call Queue, Agent, Dialed Numb...
The RingLogix White Label VoIP and UCaaS platform has several Call
Center capabilities designed for both Supervisor and Agent Users.
Some of these capabilities are now available directly from the
SNAP.GO Webphone.
The solution offers call center users m...
This overview will explore the additional details are now available
for the reports generated in the Call Center.
The statistics available in the Call Center reporting screen has been
updated with much greater granularity. The information on the
indivi...
Using Call Center Reporting
Stats Grid
* Green = value accepted.
* Yellow = value is within the range of your lower threshold.
* Red = value meets or exceeds your upper threshold.
* White = no thresholds are configured for the statistic.
...
To access SNAPanalytics, log into the Portal with a User Scope that
has already been given access to Call Center features and navigate to
the CALL CENTER HOME. Then click on the SNAPanalytics button to
launch the app. You can also access and log in to the...
This article demonstrates how to allow users to utilize their desk
phone to dial-in to an agent's call and switch among Barge-In, Listen,
and Whisper modes.
_**THIS FEATURE IS ONLY AVAILABLE UPON REQUEST**_
* LISTEN (*40) - allows the user to listen i...
