Knowledgebase : Hosted PBX > Call Center
Hosted Call Center customers have access to all hosted PBX features and a specific set of Supervisor and Agent centric reporting and routing tools. QUEUE ROUTING * Standard IVR with unlimited levels and options for multiple entry points * Multi-lan...
HOW TO CONFIGURE CALL CENTER REPORT EMAILS  * Log into the Ringlogix portal as a scope of Call Center Supervisor and navigate to Call Center screen. * Select the REPORTS sub-menu EMAIL REPORTS * There are four types: Call Queue, Agent, Dialed Numb...
Using Call Center Reporting Stats Grid * Green = value accepted. * Yellow = value is within the range of your lower threshold. * Red = value meets or exceeds your upper threshold. * White = no thresholds are configured for the statistic.      ...
To access SNAPanalytics, log into the Portal with a User Scope that has already been given access to Call Center features and navigate to the CALL CENTER HOME. Then click on the SNAPanalytics button to launch the app. You can also access and log in to the...